Windows 10 cuts off USB headset microphone

RushAOZ

Junior Member
Feb 10, 2017
2
0
1
I'm having an issue I thought was isolated to my Kingston Hyper X Cloud II headset; the microphone keeps turning off after a few minutes of use. Windows reports no errors. Nothing. The only thing I notice is while sitting in the recording devices tab the mic is working and then it just stops. As if Windows somehow disconnects the mic. The only way to get it working again is by disabling and re-enabling the device and even then it works for another few minutes and cuts off again. Mind you, sound output is still working fine while this happens.

I contacted Kingston support but after further troubleshooting I've determined the problem lies within Windows 10. I came to this conclusion because I also own a PS4 Silver Headset that functions with a USB sound control adapter you can plug any 4 pole headset into just like the Cloud IIs. Any who, I plugged in the PS4 Silver headset dongle and used both the Cloud II headset and an Apple iPhone headset and the mic still cuts out for both USB dongles.

I’ve tried everything I can think of. Driver uninstalls and updates for both the onboard sound card and USB dongles and the problem still persists. I’ve tried all the USB ports. I’m at a loss here. If it helps, the computer is a gaming PC with an Asus Z-170-A motherboard. OS is Windows 10 Pro. Hope someone can help because my next step is a clean re-install of the OS and I highly doubt that’s going to fix my issue.
 

DAPUNISHER

Super Moderator and Elite Member
Moderator
Aug 22, 2001
25,156
10,152
146
You may have already tried it, but did you disable all other audio devices (onboard, HDMI, etc.) except the HyperX? That would include disabling onboard audio in bios. Because it sounds like either a conflict or bad controller on the mobo. I know you used the other dongle, but completely eliminating all other audio devices from the system is the only thing I can think of at the moment that would isolate it to software or hardware. If you do the reinstall, omit the HDMI audio drivers for your vid card, and the audio drivers for your mobo. If it still cuts out it must be the board?
 

RushAOZ

Junior Member
Feb 10, 2017
2
0
1
You may have already tried it, but did you disable all other audio devices (onboard, HDMI, etc.) except the HyperX? That would include disabling onboard audio in bios. Because it sounds like either a conflict or bad controller on the mobo. I know you used the other dongle, but completely eliminating all other audio devices from the system is the only thing I can think of at the moment that would isolate it to software or hardware. If you do the reinstall, omit the HDMI audio drivers for your vid card, and the audio drivers for your mobo. If it still cuts out it must be the board?
Ah yes I forgot to mention I tried that as well. Disabled every audio and mic device that wasn't in use. I'll try disabling all of them but the headset and mic. Thanks for the reply!
 

VirtualLarry

No Lifer
Aug 25, 2001
54,560
8,680
126
Hmm. My Adata UV128 16GB Yellow flash drives that I purchased most recently don't work in fully-patched Win10 Pro or Home 64-bit either. They work fine in updated Win7 Pro 64-bit.
 

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