True story below:
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Unacceptable behavior
Pilot fish on the help desk at a big motor coach manufacturer gets a Monday morning call from an agitated user.
"There's something on my monitor that I've never seen before -- something about 'Check signal cable,'" user says. "The computer is not responding and needs to be worked on immediately.
"I'm a very busy person, and I have work to do," she adds, just in case the fish doesn't understand that users are busy people who have work to do.
OK, says fish. First, are there any lights on, on the front of the computer case?
"No," says user.
Please turn on the computer, fish says.
"Wow, everything is working now," she replies.
The problem was that the computer had simply been turned off, fish gently explains.
"That's unacceptable," the user huffs. "The computer has always been on when I arrived for work before."
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unacceptable behavior
Pilot fish on the help desk at a big motor coach manufacturer gets a Monday morning call from an agitated user.
"There's something on my monitor that I've never seen before -- something about 'Check signal cable,'" user says. "The computer is not responding and needs to be worked on immediately.
"I'm a very busy person, and I have work to do," she adds, just in case the fish doesn't understand that users are busy people who have work to do.
OK, says fish. First, are there any lights on, on the front of the computer case?
"No," says user.
Please turn on the computer, fish says.
"Wow, everything is working now," she replies.
The problem was that the computer had simply been turned off, fish gently explains.
"That's unacceptable," the user huffs. "The computer has always been on when I arrived for work before."
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