- Sep 13, 2015
- 15
- 0
- 0
Hello,
Lately for the past several months, we've been having issues with connectivity, yet it's a tad different than the average "frequent disconnection" problem. And when I explain it, it kind of seems hard to believe. But trust me, it happens and this is just weird.
Now, generally our internet is mostly stable. But when disconnections/drops occur, they are normally sort of "half-dropped". The WiFi would go down, but the the internet access via Ethernet would still work. That's normal... except for when vice versa occurs; The WiFi would still be going, but access for Ethernet just outright die. But that's not even the weird part.
You see, as time passed with these inconveniences, I noticed a REALLY strange pattern in the disconnections. Between 4-5 PM, that's when the drop would occur. It's ALWAYS during that time of the day whenever it decides to act up. Note that this doesn't happen everyday. It's just at complete random. At first, I thought it was a matter of the network being busy during this time of the day. But that wasn't the case, as I was at home alone one day; everything normally connected to the internet was shut off and my lone PC was the only one using it. I wasn't doing anything particularly bandwidth-hoggy either. And like I said, this doesn't happen every day. Probably about once or twice every week or two.
Even stranger, when it drops, it's down for good; for the rest of the evening/night. But when we wake up in the morning, whatever dropped (WiFi or Ethernet) will be miraculously up and running again... And if it doesn't cut on the next day, it'll be off for the entirety of that day and most certainly be back on the following day.
We've called our ISP several times, and when they said they've "fixed" the problem, it'd just happen again and again. First, they said that the signal wasn't traveling through the house enough, so the tech boosted the connection. But I knew that wasn't the case because that doesn't explain why the Ethernet drops, since that's "directly" connecting to the Router/Modem. We've called more after this, but they gave us the same story and just boosted the connection each time (gg, U-Verse).
The last time (recently), they told us our firmware was outdated (which it was, actually), and we then updated it. That seemed like it fixed the problem since we went several weeks without disconnections. But the problem... came back.
I switched channels, I moved literally "everything" away from the Router/Modem, reset it countless amounts of times, yet nothing.
I just find it weird that the connection is doing this and our ISP can't do a thing about it. They claim the router/modem is still in working condition and nothing is physically wrong with it. If it were a case of having too many devices connected, that couldn't be it because that was actually one of the first things we did; not having much of anything connected, and saw no results.
This isn't just my PC that suffers from this. This connectivity affects all computers and devices alike, so I don't think it's any problem our devices are having, since they all suffer from this issue one way or another.
Any help or insight will be appreciated. For the information you may need, this is one of those router/modem combos the ISP (U-Verse) gave to us, and we've gone through at least three routers throughout the years we've been with them. It's a Motorola NVG510 (doesn't seem to have a good reputation from the look of things...), and the firmware is still up-to-date.
Thanks for taking the time to read this and help, if possible.
Lately for the past several months, we've been having issues with connectivity, yet it's a tad different than the average "frequent disconnection" problem. And when I explain it, it kind of seems hard to believe. But trust me, it happens and this is just weird.
Now, generally our internet is mostly stable. But when disconnections/drops occur, they are normally sort of "half-dropped". The WiFi would go down, but the the internet access via Ethernet would still work. That's normal... except for when vice versa occurs; The WiFi would still be going, but access for Ethernet just outright die. But that's not even the weird part.
You see, as time passed with these inconveniences, I noticed a REALLY strange pattern in the disconnections. Between 4-5 PM, that's when the drop would occur. It's ALWAYS during that time of the day whenever it decides to act up. Note that this doesn't happen everyday. It's just at complete random. At first, I thought it was a matter of the network being busy during this time of the day. But that wasn't the case, as I was at home alone one day; everything normally connected to the internet was shut off and my lone PC was the only one using it. I wasn't doing anything particularly bandwidth-hoggy either. And like I said, this doesn't happen every day. Probably about once or twice every week or two.
Even stranger, when it drops, it's down for good; for the rest of the evening/night. But when we wake up in the morning, whatever dropped (WiFi or Ethernet) will be miraculously up and running again... And if it doesn't cut on the next day, it'll be off for the entirety of that day and most certainly be back on the following day.
We've called our ISP several times, and when they said they've "fixed" the problem, it'd just happen again and again. First, they said that the signal wasn't traveling through the house enough, so the tech boosted the connection. But I knew that wasn't the case because that doesn't explain why the Ethernet drops, since that's "directly" connecting to the Router/Modem. We've called more after this, but they gave us the same story and just boosted the connection each time (gg, U-Verse).
The last time (recently), they told us our firmware was outdated (which it was, actually), and we then updated it. That seemed like it fixed the problem since we went several weeks without disconnections. But the problem... came back.
I switched channels, I moved literally "everything" away from the Router/Modem, reset it countless amounts of times, yet nothing.
I just find it weird that the connection is doing this and our ISP can't do a thing about it. They claim the router/modem is still in working condition and nothing is physically wrong with it. If it were a case of having too many devices connected, that couldn't be it because that was actually one of the first things we did; not having much of anything connected, and saw no results.
This isn't just my PC that suffers from this. This connectivity affects all computers and devices alike, so I don't think it's any problem our devices are having, since they all suffer from this issue one way or another.
Any help or insight will be appreciated. For the information you may need, this is one of those router/modem combos the ISP (U-Verse) gave to us, and we've gone through at least three routers throughout the years we've been with them. It's a Motorola NVG510 (doesn't seem to have a good reputation from the look of things...), and the firmware is still up-to-date.
Thanks for taking the time to read this and help, if possible.
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