Wife's HR department is totally non-responsive.

[alkemyst]

This is getting to be fvked up. First it was insurance. My company pays for spouses much better than her's does for primary employees. So we went with my policy.

Her company continued deducting her insurance for about 1 year. They finally credited it back, but it was jumping through hoops.

I find out she qualified for the company's 401k last year and no one told her anything (the manager said 'open enrollment' was over so she couldn't sign up ). I made some calls and they agreed open enrollment is only for insurance, they said they'd send her a package in the mail.

Two months later after calling 2x, we got it...filled it out and sent it in.

It's been 7 months since. It's always voice mail and I have only gotten 2 responses via email...last one being in July.

What are my options on this? She 401k is a direct loss she is seeing as without being able to contribute she gets no matching amounts. It's money left on the table.

Anyone have ideas? I am figuring my next step would be to call up the chain outside HR...this all takes place at their corporate headquarters already which is out of state which makes it so we can't even show up there and see someone.

Å

 

[OrganizedChaos]

escalate

 

[Boztech]

My honest opinion would be to seek gainful employment elsewhere as soon as possible. That is simply unacceptable.

Edit: I should mention also that one of my co-workers has been written up specifically for going around the "chain of command" about a similar issue. Not that I think that's right... just so you can be aware.

 

[Sphexi]

Sounds like the game we play with Canada Revenue like...all the time.

We qualify for GST (tax) refunds and Child Care benefits, based on our combined incomes and the fact we have kids. Not a lot, but it pays for some diapers and formula, so I'm happy.

Because I moved from the US to Canada in 2006, they keep demanding I submit my income for January through May of 2006. Fine, I mailed in copies of my 2006 tax returns, W-2 statements, everything like that. We get a letter later on that claims they never got it, and now we have to pay money back to them. We mail it again, and again, and then fax it twice. That was last year. This year I've mailed the same thing FOUR times, once with signature confirmation, which they denied also getting, no matter the fact that I had someone's name on it this time. We faxed it twice, and brought it to a local office, had them notate our account saying they received it in person, and mailed it using an inter-office system that was "guaranteed" to get there.

Now we get a claims notice saying we have to pay back some of the money now or face collections. Tomorrow I'll be mailing 10 copies of the exact same paperwork, faxing three copies from different places, and driving another copy to the local office, and getting names and confirmations for it all. At this point they owe us over a grand worth of refunds and rebates, yet they don't seem to give a crap about it, nor do they acknowledge the fact that their offices are so incompetent that they can't even receive mail properly.

Too bad it's the government and there isn't a person we can complain to.