Wierd CDROM problems

[Tipnmo101]

This my friends computer which i built for him. It is a fairly new system, was about a week old with all new hardware except for the cdrom/cdrw. The old computer died due to over heating, the cdrom was the only thing that survived, so when it stop coming up in windows a week later we just assumed that the heat had gotten to it. The old cdrom was detected by the bios and in device manager, but said something along the lines of windows detecting the hardware but some hardware was missing. So he wanted a black cdrom/cdrw anyway to go with his case so he bought a new one. Pretty much the same the same thing, except the device manager message is different this time "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" The troubleshooter was no help and i have no idea how to proceed from here, any help is greatly appreciated.

Thanks
Ian

 

[Amorphus]

sounds like you didn't properly uninstall the old drive, and windows is identifying your new drive as the old one because of some coincidence.

(potential) solution: with CD drive attached, let windows start and whine about it. go to device manager and uninstall the drive. shut down computer, remove CD drive, start up windows, then shut down. attach CD drive, and let windows auto-install.

see if that works.