I RMA'd my hard drive (WD 60 gigger) and issued the RMA on the 5th of january. USPS got the drive to them on the 14th of january, and here I sit, those bastards still haven't sent out my 60 gig hard drive. I think if you take enough time to send in yours, the least they could do is try to hurry along and get you a working drive 🙁