I?m writing to explain my experiences with Viewsonic, and why I believe you should never buy a Viewsonic display again. I am also interested in hearing your comments and encounters with Viewsonic and especially their RMA department.
My story is quite lengthy; therefore I have shortened it down in the following post. I plan on posting this to several forums when it is complete.
About a year ago (April-June 2004), I paid the shipping of my Viewsonic http://www.viewsonic.com/support/deskto...monitors/proseries/p95fplusb/index.htm]P95f+B[/URL] CRT in for repair or replacement to a repair facility called Getronics in Vancouver, BC, Canada. The display was sent in due to red and green hues on the sides and corners of the screen, and some grey vertical lines and patches that began to appear and worsen after about six months of use. I was shipped the same display back and was told that there was no problem with the display, and there was nothing that they could do about it. I was pretty angry with their judgment, and had plans to RMA it to their Ontario facility. However, I figured that I could not be without the display for a long period of time, so I decided to wait until I got my new display.
In early March 2005, I got a new display and decided to call Viewsonic and request an RMA for my display again. I told them of my previous bad experience, and was told that I would have to pay the shipping of a large box carrying a 60lb display ¾ of the way across Canada, needless to say, I was not impressed. Later that day, I sent an email to Viewsonic explaining the situation and told them that if they did not send me a label or did not take this mater seriously, I would start turning my friends and fellow technical gurus (like the people on this form) away from Viewsonic products. I received a reply on March 28th, 2005 telling me that a label had been shipped out and that I would be shipped a replacement P95f+B within a week of them receiving my defective display.
I shipped the display off for its second RMA on April 6th, 2005. I received a call when Viewsonic received the monitor telling me that they could not repair it, and that it needed to be replaced. They gave me an option of getting either a beige or black display. I chose to get a black one, like the one that I sent in. I was told that they didn't have any in stock, and that it might take a few extra days; I was fine with that.
On April 25th, I received a slightly damaged Viewsonic box saying ?warranty replacement? and ?certified? on it. I opened it up, and much to my chagrin I found the same display that I sent out with a new power cord. I was angry, because they said that I would be receiving a replacement display. I figured I?d turn it on to see if it was fixed. I did so, and it was the exact same, if not worse from the possible shipping damage. Nothing had been done to solve my problems. I called them up and had them issue me another RMA number and send out another Fedex shipping label, which I received on April 29th.
On May 2nd, I shipped off the display for its third RMA to Markham, Ontario.
On May 16th, I received another slightly damaged warranty replacement box, this time containing a different display. As I was removing it from the box, I discovered that the display had some marks around the edges of the screen. It appeared as though the anti-glare coating had been rubbed off the entire display. There was also some greasy stuff all over the front bezel and a dead fly squished on the screen. I decided to hook the display up to see how it looked. I was shocked! There was some horrible hues all over the right and left hands side of the display, of which I took some pictures of. I tried replacing the VGA cable, degaussing the display and moving the display to another computer in a different room to no avail. I noticed that when the display was lightly tapped on the side, the display went all crazy, and shook like an earthquake. I called Viewsonic and told them of my experiences again, and they promised to ship another label out to me, which I should receive by the end of this week. I was also told that the next replacement would be tested before it was sent out.
Needless to say, this is my last Viewsonic display, at least until Viewsonic smartens up. I hope this post influences your decision when you buy your next display. It?s too bad Viewsonic pulled the plug on www.viewsonicsucks.com
Please remember that I am very interested in your experiences with Viewsonic.
Here are some of the pictures of the 3rd RMA-The first replaced display. Please note that they do not show the problem very accurately, as they were extremely hard to take.
The display showing a completely yellow image:
http://img78.echo.cx/my.php?image=cimg11203nx.jpg
The display showing a completely yellow image again:
http://img259.echo.cx/my.php?image=cimg11271kd.jpg
Showing some of the greasy stuff and were it looks as though the anti-glare coating was removed (look along the edge of the screen)
http://img170.echo.cx/my.php?image=cimg11257ov.jpg
On May 24, 2005 I received the third Fedex label for the fourth RMA. I also elected to include a letter in the monitor box describing my precious experiences, and asking them to ship the replacement to me as quickly as possible. Only time will tell if this will actually happen. The monitor should be picked up tomorrow.
On May 30, 2005 The display was received at Viewsonic. I will call and inquire about its shipping status on June 1st.
On June 1st, I called to get the tracking number for the replacement, and was told that the display was just received today (a blatant lie.) I then made sure that they had it down to test the display, which they did not. She told me that ?we don?t test displays unless there have been previous issues.? I had to explain to her that this is my fourth RMA, and that I had been promised that the replacement display would be tested. I was then told that this testing would take an additional 2-3 days. Argh!
June 7, 2005 AM. I called again to get a tracking number, and was told that the replacement had not shipped yet.
June 9, 2005: I have received the second replacement!!! This time, the display was shipped from their United States headquarters in Walnut California via Fedex Express! The unit appears to be working fairly well this time, but it?s definitely not perfect. I have noticed that there are two small, but noticeable areas where the glass appears to be refracting the image behind it like a prism. These appear to be chips in the glass. There are also some minor places where the anti-glare coating was removed, and a single dead pixel. The screen also has some fait vertical banding, and some shadowing issues.
Revision 1.6 June 9, 2005: Added information regarding the fourth RMA.
My story is quite lengthy; therefore I have shortened it down in the following post. I plan on posting this to several forums when it is complete.
About a year ago (April-June 2004), I paid the shipping of my Viewsonic http://www.viewsonic.com/support/deskto...monitors/proseries/p95fplusb/index.htm]P95f+B[/URL] CRT in for repair or replacement to a repair facility called Getronics in Vancouver, BC, Canada. The display was sent in due to red and green hues on the sides and corners of the screen, and some grey vertical lines and patches that began to appear and worsen after about six months of use. I was shipped the same display back and was told that there was no problem with the display, and there was nothing that they could do about it. I was pretty angry with their judgment, and had plans to RMA it to their Ontario facility. However, I figured that I could not be without the display for a long period of time, so I decided to wait until I got my new display.
In early March 2005, I got a new display and decided to call Viewsonic and request an RMA for my display again. I told them of my previous bad experience, and was told that I would have to pay the shipping of a large box carrying a 60lb display ¾ of the way across Canada, needless to say, I was not impressed. Later that day, I sent an email to Viewsonic explaining the situation and told them that if they did not send me a label or did not take this mater seriously, I would start turning my friends and fellow technical gurus (like the people on this form) away from Viewsonic products. I received a reply on March 28th, 2005 telling me that a label had been shipped out and that I would be shipped a replacement P95f+B within a week of them receiving my defective display.
I shipped the display off for its second RMA on April 6th, 2005. I received a call when Viewsonic received the monitor telling me that they could not repair it, and that it needed to be replaced. They gave me an option of getting either a beige or black display. I chose to get a black one, like the one that I sent in. I was told that they didn't have any in stock, and that it might take a few extra days; I was fine with that.
On April 25th, I received a slightly damaged Viewsonic box saying ?warranty replacement? and ?certified? on it. I opened it up, and much to my chagrin I found the same display that I sent out with a new power cord. I was angry, because they said that I would be receiving a replacement display. I figured I?d turn it on to see if it was fixed. I did so, and it was the exact same, if not worse from the possible shipping damage. Nothing had been done to solve my problems. I called them up and had them issue me another RMA number and send out another Fedex shipping label, which I received on April 29th.
On May 2nd, I shipped off the display for its third RMA to Markham, Ontario.
On May 16th, I received another slightly damaged warranty replacement box, this time containing a different display. As I was removing it from the box, I discovered that the display had some marks around the edges of the screen. It appeared as though the anti-glare coating had been rubbed off the entire display. There was also some greasy stuff all over the front bezel and a dead fly squished on the screen. I decided to hook the display up to see how it looked. I was shocked! There was some horrible hues all over the right and left hands side of the display, of which I took some pictures of. I tried replacing the VGA cable, degaussing the display and moving the display to another computer in a different room to no avail. I noticed that when the display was lightly tapped on the side, the display went all crazy, and shook like an earthquake. I called Viewsonic and told them of my experiences again, and they promised to ship another label out to me, which I should receive by the end of this week. I was also told that the next replacement would be tested before it was sent out.
Needless to say, this is my last Viewsonic display, at least until Viewsonic smartens up. I hope this post influences your decision when you buy your next display. It?s too bad Viewsonic pulled the plug on www.viewsonicsucks.com
Please remember that I am very interested in your experiences with Viewsonic.
Here are some of the pictures of the 3rd RMA-The first replaced display. Please note that they do not show the problem very accurately, as they were extremely hard to take.
The display showing a completely yellow image:
http://img78.echo.cx/my.php?image=cimg11203nx.jpg
The display showing a completely yellow image again:
http://img259.echo.cx/my.php?image=cimg11271kd.jpg
Showing some of the greasy stuff and were it looks as though the anti-glare coating was removed (look along the edge of the screen)
http://img170.echo.cx/my.php?image=cimg11257ov.jpg
On May 24, 2005 I received the third Fedex label for the fourth RMA. I also elected to include a letter in the monitor box describing my precious experiences, and asking them to ship the replacement to me as quickly as possible. Only time will tell if this will actually happen. The monitor should be picked up tomorrow.
On May 30, 2005 The display was received at Viewsonic. I will call and inquire about its shipping status on June 1st.
On June 1st, I called to get the tracking number for the replacement, and was told that the display was just received today (a blatant lie.) I then made sure that they had it down to test the display, which they did not. She told me that ?we don?t test displays unless there have been previous issues.? I had to explain to her that this is my fourth RMA, and that I had been promised that the replacement display would be tested. I was then told that this testing would take an additional 2-3 days. Argh!
June 7, 2005 AM. I called again to get a tracking number, and was told that the replacement had not shipped yet.
June 9, 2005: I have received the second replacement!!! This time, the display was shipped from their United States headquarters in Walnut California via Fedex Express! The unit appears to be working fairly well this time, but it?s definitely not perfect. I have noticed that there are two small, but noticeable areas where the glass appears to be refracting the image behind it like a prism. These appear to be chips in the glass. There are also some minor places where the anti-glare coating was removed, and a single dead pixel. The screen also has some fait vertical banding, and some shadowing issues.
Revision 1.6 June 9, 2005: Added information regarding the fourth RMA.
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