why wont my router work with COX?

[blustori]

ok i moved a couple of weeks ago and cox internet was my only choice. so it takes me a while to acquire my connection cuz they didnt leave me an account number to register. great! tards... anyways i try my router and im connected, but no packets sent or recieved. plz help.

 

[InlineFive]

If you don't have an account setup then they won't have the WAN MAC of your router on file. Therefore their system is blocking your router from authenticating. You need to contact them to setup an account first.

 

[DaiShan]

Connect on your computer, then plug the modem into your router. I had the same problem when I first signed up with COX.

 

[blustori]

i tried that, but no go. im prolly gonna have to wait until the guy comes up to my house again... right now im sitting in front of a wall directly connected to my modem.

 

[Dennis Travis]

Have you tried cloning the MAC address of the Computer into the router? With some cable providers you have to do that as it first sees the Computers MAC address and then when you put in the router, since it's a different MAC address, it will lock out the router. Most good routers have a place to clone the MAC address. You can get the computers MAC addy at a command prompt by typing ipconfig /all.

You will see the Machine address. Type that into the router where it says clone MAC address. You did not state which router you are using. Some I know what menu it's on. Hope this helps. Has with a few Comcast friends of mine. I have a friend on COX and I am sure we had to clone the MAC address when he got his new router.