Compaq sucks, plain and simple. I mean in the past I have had Compaq products and never had a problem, but this is the second time I have had the displeasure of using their "tech" support. Like many people, I took advantage of the Costco/Compaq deal a few months ago and purchase a customized Presario 1500T laptop for $400 off of list price . The laptop arrived 3 days after my order, much to my suprise because it was expected to take at least 10 days.
The laptop was really sleek and worked well the first couple of months. Then one day I go to power it up, and nothing. No lights, no sounds, no whirring noises, nada! I called compaq and was transferred around multiple times before I got someone willing to help me. (see this thread for another crappy experience). They send out an airborne box, I pack it up and get the Airborne guy to pick it up. Turns out the motherboard had burnt up, even though I had it on a UPS/surge. Several days later, it arrives back from the factory. I try to power it up and guess what, no sounds, lights, noises, or whirring sounds! Called tech support, was pinged around for about 15 mnutes, and finally spoke to a manager.
I was so frustrated with Compaq, I took it out on the poor guy. How in the hell do you repair a laptop and send it out in the same condition it was in when I sent it in? Plus, there was a screw loose and bouncing around inside the laptop. I got to send it straight back to Compaq support where it has been for over a week and still not done yet.
So not only did Compaq not fix the laptop at all, every time I call them it takes 15-30 minutes before I get the right "department". I will never buy a Compaq product again, that's for damn sure!
update:
Great! Airborne Express lost my package on the way back from the Compaq shop. I have to wait 4 days before they will reimburse Compaq, then I get to pick a new laptop. They better give me a nice damn laptop for all of my trouble so far. I'm glad I did a backup before I sent it out, sheesh!
The laptop was really sleek and worked well the first couple of months. Then one day I go to power it up, and nothing. No lights, no sounds, no whirring noises, nada! I called compaq and was transferred around multiple times before I got someone willing to help me. (see this thread for another crappy experience). They send out an airborne box, I pack it up and get the Airborne guy to pick it up. Turns out the motherboard had burnt up, even though I had it on a UPS/surge. Several days later, it arrives back from the factory. I try to power it up and guess what, no sounds, lights, noises, or whirring sounds! Called tech support, was pinged around for about 15 mnutes, and finally spoke to a manager.
I was so frustrated with Compaq, I took it out on the poor guy. How in the hell do you repair a laptop and send it out in the same condition it was in when I sent it in? Plus, there was a screw loose and bouncing around inside the laptop. I got to send it straight back to Compaq support where it has been for over a week and still not done yet.
So not only did Compaq not fix the laptop at all, every time I call them it takes 15-30 minutes before I get the right "department". I will never buy a Compaq product again, that's for damn sure!
update:
Great! Airborne Express lost my package on the way back from the Compaq shop. I have to wait 4 days before they will reimburse Compaq, then I get to pick a new laptop. They better give me a nice damn laptop for all of my trouble so far. I'm glad I did a backup before I sent it out, sheesh!
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