It sounds like either they have an incomplete credit profile for you which is missing some information --or-- the information you are providing does not match up with the credit bureau's information. Just like salary, credit is a very personal topic (yet people create credit threads here all the time, hehe) so they want to ensure that you are who you say you are. I have never had any problems ordering my credit, nor has my sister or my friends. I say follow through with their requests, keep a record of all the letters, calls, e-mails and faxes to the credit bureau agencies so you have a papertrail and HOPE that eventually they get their act together.