This is my story, if anyone ever had any doubts as to why some people hate Dell with a passion, just read this.
Thu. Jan 03:
I see in the Hot Deal forum a sweet deal on a 19" monitor. I'm in the market for a new monitor so I decide to jump on the deal. I live in Canada and the deal is for the US Dell only so I make arrangements for a forwardin company to receive the monitor in New York state and forward it to me in Canada. So far so good. I place the order, I promptly receive an aknowledgement for my order telling me that I should receive a confirmation within 24 hours.
Fri. Jan 04:
No sign from Dell. No acknowledgement. Now I'm thinking maybe they meant 24 business hours, I'll give them 'till Monday.
Mon. Jan 07:
I call Dell. After speakin to about 6 people who all tell me that neither my name or order is in the system and spending 2 hrs on the phone, I finally get transfered to John in sales who tells me that the order probably got dropped somewhere and that I should just make a new order. I say OK, as long as you give me the same price (since the sale is now over). No problem, I give him all my info, he gives me an order # and I figure that I finally got this thing straightened out.
Wed. Jan 09:
I have a $500 (Canadian) limit on my credit card since I am only a lowly student. The monitor's cost is $518 (CAN) so I clear it with Visa and as soon as I get billed, I transfer the money to the account since I need to make other purchases over the Internet for my new comp. I transfer the money, I now have $500 available credit again.
Thu. Jan 10:
I make an order for ~$50 on my card at another website.
Sun Jan 13:
I make 2 separate orders on 2 websites totaling ~$80. I figure everthing is good now.
Mon. Jan 14:
The monitor arrives at the mail forwarder, good stuff.
Tue. Jan 15:
I check my account balance on my Visa over the net. I'm overlimit by $70. I'm thinking wtf is wrong? I call Visa to ask them what the charges are since I still have not been billed for the orders made on Sun. I find out there has been 1 charge for $50 made on Fri, that's ok. But they tell me there is another charge that came through yesterday on for, you guessed it $518, from an unknown source. I'm thinking what are those Dell mofos thinking?
I call Dell, sure enough, another order has been placed for the same thing. I get back in contact with John and ask him what's going on. He tells me I made a second order for the same thing. I tell him I didn't. I'll spare you the details, but apparently my original web order was found. Dell then packed it, charged me, and shipped it without telling me anything. At this point, I'm slightly pissed. I after 15 mins of discussion with John, I tell him to pass me to a supervisor because I need to be credited on my Visa account now because I'm waiting for some bills to go through.
John, instead of giving me to his supervisor, sends me off the Angela in customer care. I have to explain the whole story all over again after 20 mins on hold. Angela tells me that some dude Jaime Smith is the one who let the 2nd order through. Great. I get the tracking #: the order is with UPS and is on its way to Illinois. F@ck. She tells me that I should refuse the package once it gets to New York state. I tell her I can't because the order is being handled by a forwarding company that handles hundreds of packages every day. I also tell her I need the money now, because I have other purchases that are waiting to get through. Nothing she can do, she can't credit me until they get the 2nd monitor back. I tell her that I want to speak to her supervisor. She gives me a number, he's not there I leave a message.
I call Visa and ask them if it is possible to allow my other purchases through even though I am over-limit because Dell double-charged me. They basically tell me to go screw myself and that I'm lucky that they let me go $70 overlimit.
Finally I decided to trasfer $180 bucks to bring me back under my limit so that the purchases can go through.
This is where things stand right now
Final analysis--> Dell SUCKS! I will never buy from them again. I have so far spent more than 4 hours on the phone with Dell and I am still screwed as of now. The forwarding company cannot refuse the package and I have a $518 charge on my Visa.
-Ice
Thu. Jan 03:
I see in the Hot Deal forum a sweet deal on a 19" monitor. I'm in the market for a new monitor so I decide to jump on the deal. I live in Canada and the deal is for the US Dell only so I make arrangements for a forwardin company to receive the monitor in New York state and forward it to me in Canada. So far so good. I place the order, I promptly receive an aknowledgement for my order telling me that I should receive a confirmation within 24 hours.
Fri. Jan 04:
No sign from Dell. No acknowledgement. Now I'm thinking maybe they meant 24 business hours, I'll give them 'till Monday.
Mon. Jan 07:
I call Dell. After speakin to about 6 people who all tell me that neither my name or order is in the system and spending 2 hrs on the phone, I finally get transfered to John in sales who tells me that the order probably got dropped somewhere and that I should just make a new order. I say OK, as long as you give me the same price (since the sale is now over). No problem, I give him all my info, he gives me an order # and I figure that I finally got this thing straightened out.
Wed. Jan 09:
I have a $500 (Canadian) limit on my credit card since I am only a lowly student. The monitor's cost is $518 (CAN) so I clear it with Visa and as soon as I get billed, I transfer the money to the account since I need to make other purchases over the Internet for my new comp. I transfer the money, I now have $500 available credit again.
Thu. Jan 10:
I make an order for ~$50 on my card at another website.
Sun Jan 13:
I make 2 separate orders on 2 websites totaling ~$80. I figure everthing is good now.
Mon. Jan 14:
The monitor arrives at the mail forwarder, good stuff.
Tue. Jan 15:
I check my account balance on my Visa over the net. I'm overlimit by $70. I'm thinking wtf is wrong? I call Visa to ask them what the charges are since I still have not been billed for the orders made on Sun. I find out there has been 1 charge for $50 made on Fri, that's ok. But they tell me there is another charge that came through yesterday on for, you guessed it $518, from an unknown source. I'm thinking what are those Dell mofos thinking?
I call Dell, sure enough, another order has been placed for the same thing. I get back in contact with John and ask him what's going on. He tells me I made a second order for the same thing. I tell him I didn't. I'll spare you the details, but apparently my original web order was found. Dell then packed it, charged me, and shipped it without telling me anything. At this point, I'm slightly pissed. I after 15 mins of discussion with John, I tell him to pass me to a supervisor because I need to be credited on my Visa account now because I'm waiting for some bills to go through.
John, instead of giving me to his supervisor, sends me off the Angela in customer care. I have to explain the whole story all over again after 20 mins on hold. Angela tells me that some dude Jaime Smith is the one who let the 2nd order through. Great. I get the tracking #: the order is with UPS and is on its way to Illinois. F@ck. She tells me that I should refuse the package once it gets to New York state. I tell her I can't because the order is being handled by a forwarding company that handles hundreds of packages every day. I also tell her I need the money now, because I have other purchases that are waiting to get through. Nothing she can do, she can't credit me until they get the 2nd monitor back. I tell her that I want to speak to her supervisor. She gives me a number, he's not there I leave a message.
I call Visa and ask them if it is possible to allow my other purchases through even though I am over-limit because Dell double-charged me. They basically tell me to go screw myself and that I'm lucky that they let me go $70 overlimit.
Finally I decided to trasfer $180 bucks to bring me back under my limit so that the purchases can go through.
This is where things stand right now
Final analysis--> Dell SUCKS! I will never buy from them again. I have so far spent more than 4 hours on the phone with Dell and I am still screwed as of now. The forwarding company cannot refuse the package and I have a $518 charge on my Visa.
-Ice
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