Why I like Apple: My macbook failed 3 repairs

[RampantAndroid]

This is the policy at the Microsoft Store, too. If you bring in a laptop with the MS equivalent to AppleCare and there's any need for out of store repair, they skip straight to giving you a new equivalent laptop or giving you whatever you originally paid as a credit toward something else.

And as a PSA, most credit cards have a warranty extending feature that, when invoked, results in the same deal with very little hassle.

Just saw this post - if true, that is a better policy than even Apple care...assuming the replacement is truly comparable.

 

[beginner99]

http://anandtech.com/show/8994/apple-initiates-video-repair-program-for-20112013-macbook-pros

This week Apple has announced that they are initiating a new repair extension program for the MacBook Pro, in order to address video corruption and stability problems with certain models. The program offers extended repair service for the 15” and 17” 2011 MacBook Pros, along with the 2012 and Early 2013 15” Retina MacBook Pros.

 

[RampantAndroid]

http://anandtech.com/show/8994/apple-initiates-video-repair-program-for-20112013-macbook-pros

Yup - I saw that. Would have covered me; whether they would have been as generous with a new macbook I don't know...

 

[Mushkins]

The thing about Apple Care and the Apple store is that they do not hire IT techs. They market their sales staff as such, and their "Geniuses" might have an associates degree in something technical between them, but by and large the people working at an apple store are college kids with no technical background and a 30something retail manager or two.

They gave you a new laptop because simply put, they *cant* diagnose and fix the old one. The Apple store is not a PC repair shop, they're a retail store, and if you didn't have that applecare warranty they would have turned you away with no resolution. Might've given you a discount on a new machine if you made a big enough stink, but there's no way your macbook was going to legitimately get fixed by bringing it to an apple store. Best case they'd send it off to some contracted repair warehouse where they'd format and reimage it and pray it fixes whatever was wrong.

 

[RampantAndroid]

The thing about Apple Care and the Apple store is that they do not hire IT techs. They market their sales staff as such, and their "Geniuses" might have an associates degree in something technical between them, but by and large the people working at an apple store are college kids with no technical background and a 30something retail manager or two.

They gave you a new laptop because simply put, they *cant* diagnose and fix the old one. The Apple store is not a PC repair shop, they're a retail store, and if you didn't have that applecare warranty they would have turned you away with no resolution. Might've given you a discount on a new machine if you made a big enough stink, but there's no way your macbook was going to legitimately get fixed by bringing it to an apple store. Best case they'd send it off to some contracted repair warehouse where they'd format and reimage it and pray it fixes whatever was wrong.

Which is what they had been doing - it was going down to Texas. That said, I know they do iPhone repairs in store; there's really no repairs to be done on Apple products anymore unless you have a reflow station. RAM in soldered in...leaving you a logic board, WIFI board, SSD and then the case (which has the battery permanently glued to it.)

The Mac Pro is a different story, mind you...