This is the same guy that doesn't understand that people hate iTunes because it sucks...
I thought that most people disliked it because it was bloated and the Windows install comes with a bunch of other junk they don't want.
The music player part of the application itself isn't bad, but it's a serious victim of feature creep and tacked on bits. They should really separate the store portion of the software from the music player portion and move the apps and books (maybe even the movies) into their own applications as well.