Why doesn't UPS allow package pickup until after the first delivery attempt?

[fuzzybabybunny]

Two day shipping from Utah to Ohio. Scheduled for delivery on the 24th.

Item shipped the 22nd. Arrived in Kentucky on the 24th. Flew OVER and ACROSS Ohio to Michigan. Drove through half of Michigan to another city in Michigan. Hopped on a flight to Cleveland. Arrived in Ohio and the local sort facility that is 20 minutes away from where I live.

Item was rescheduled for delivery on the 26th. I leave for Pittsburg on the 25th. Called UPS and they refused to allow me to drive 20 minutes to go pick up my package until after they've tried delivering at least once. So I have to try and redirect the package to Pittsburg and it'll be the 29th until I get the package.

Why do they do this? It's frustrating to think that my package is sitting somewhere 20 minutes away and instead of just driving over there and picking it up I have to jump through all these hoops with CSRs and make all these arrangements just so that I can end up receiving my package 120 miles away, 5 days late.

 

[Shawn]

Because UPS fucking sucks.

 

[Capt Caveman]

I thought you were going westward?

 

[13Gigatons]

UPS is a well oiled machine and everyone would suddenly want to pick up their delivery and it would mess up their system.

PS: In the old days you had to pickup all your deliveries at a central location.

 

[finite automaton]

Originally posted by: 13Gigatons
UPS is a well oiled machine and everyone would suddenly want to pick up their delivery and it would mess up their system.

PS: In the old days you had to pickup all your deliveries at a central location.

Must not be that well oiled if they can't handle people picking up their packages.

 

[AlienCraft]

Because their system is not deigned to allow for package routing modification until it hits the first addressed "end point".
IF they could do that, the system could be comromised too easily and theft would skyrocket.
Their system is "too big" so to speak.

 

[Jeff7]

Originally posted by: finite automaton

Originally posted by: 13Gigatons
UPS is a well oiled machine and everyone would suddenly want to pick up their delivery and it would mess up their system.

PS: In the old days you had to pickup all your deliveries at a central location.

Must not be that well oiled if they can't handle people picking up their packages.

So when you're planning out the day at the warehouse, very early in the morning, do you tell your workers to load the packages onto delivery trucks, or leave them there for customer pickup?

 

[AlienCraft]

Originally posted by: Jeff7

Originally posted by: finite automaton

Originally posted by: 13Gigatons
UPS is a well oiled machine and everyone would suddenly want to pick up their delivery and it would mess up their system.

PS: In the old days you had to pickup all your deliveries at a central location.

Must not be that well oiled if they can't handle people picking up their packages.

So when you're planning out the day at the warehouse, very early in the morning, do you tell your workers to load the packages onto delivery trucks, or leave them there for customer pickup?

Exactly. The truck loads are sorted automatically and end up in containers slated for specific trucks hours before. To remove a package prior to first delivery attempt would be maddening and ultimately blow up in their face.

Not to mention the T.S.A. has specific guidelines and regulations that govern how packages are handled when the address is changed.

 

[fuzzybabybunny]

Originally posted by: AlienCraft
Because their system is not deigned to allow for package routing modification until it hits the first addressed "end point".
IF they could do that, the system could be comromised too easily and theft would skyrocket.
Their system is "too big" so to speak.

Ehhhhhhh...

Around here, what constitutes a "delivery" is someone putting the package in front of my front door, no knock or anything to check if I'm not there. How's that for being wide open to theft? The reason I had the package rerouted instead of just leaving and waiting for them to hold the package until my return after an unsuccessful delivery attempt was because I knew they would just leave it at my front door when I'm away, no note or anything.

And when they do package pickups they require photo ID and the tracking number to ensure false persons don't pick up someone else's package.

 

[spidey07]

You can call them and have them hold it for pickup at the local dispatch. I've done it before when I KNEW I wouldn't be home for any delivery attempt.

 

[fuzzybabybunny]

Originally posted by: AlienCraft

Originally posted by: Jeff7

Originally posted by: finite automaton

Originally posted by: 13Gigatons
UPS is a well oiled machine and everyone would suddenly want to pick up their delivery and it would mess up their system.

PS: In the old days you had to pickup all your deliveries at a central location.

Must not be that well oiled if they can't handle people picking up their packages.

So when you're planning out the day at the warehouse, very early in the morning, do you tell your workers to load the packages onto delivery trucks, or leave them there for customer pickup?

Exactly. The truck loads are sorted automatically and end up in containers slated for specific trucks hours before. To remove a package prior to first delivery attempt would be maddening and ultimately blow up in their face.

Not to mention the T.S.A. has specific guidelines and regulations that govern how packages are handled when the address is changed.

In my case the package wasn't on a truck. It was sitting in the warehouse at the end of the day because it had MISSED the truck. I'm not trying to pick up my package because I can't wait the three hours for the UPS guy to come to my house. I'm trying to pick up my package because UPS missed THEIR deadline and their next delivery attempt won't be in two days, a delivery attempt that they know is 100% guaranteed to fail because I told them I'm not going to even be in the same state at that time.

 

[Baked]

Find an office job, ship all your shit to the job address, problem solved.

 

[fuzzybabybunny]

Originally posted by: spidey07
You can call them and have them hold it for pickup at the local dispatch. I've done it before when I KNEW I wouldn't be home for any delivery attempt.

That's pretty much what I did. They said I couldn't do it until they make the first delivery attempt.

 

[AbAbber2k]

I have a NDA package sitting in a UPS trailer... been there for 3 days now... probably only 5 miles from my house... and I won't get it til friday at the earliest... all because they didn't want to put chains on their trucks mon/tue so now they're backlogged and I wasted 5 bucks on shipping.

Honestly its the first time I've had a bad experience with UPS. Will still order through them... just kinda annoying since now my brother won't get his present til fri or maybe monday next week.

 

[Freshgeardude]

because, imagine they had to take the time through this to find your package?

 

[mjrpes3]

Does FedEx allow you to do package pickup without delivery attempt?