why does everyones 360 die all the time?!?

CasioTech

Diamond Member
Oct 1, 2000
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and here I want one but all I hear is my 360 died again, owell time for my third one. Etc...




I don't want to spend $300-$400 to get a refurb a few months later. Do they atleast give you a new one? If I buy it I would do it from walmart so I can exchange in 3 months for a new one. Better than 30 days at BB.
 

Blayze

Diamond Member
Feb 22, 2000
6,152
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I'm the same. I was planning to get a 360, but with all the RRoD stuff I've put if off. Even though Microsoft will replace them, its not worth it in my opinion. Hopefully the new chips, and the new heatsinks fix this problem or at least slow it down.

I've thought about getting one with a in store warranty. Sure you have to pay for the warranty, but if the 360 dies at least you can swap it in store and not have to mail your console off.
 

CasioTech

Diamond Member
Oct 1, 2000
7,145
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isn't the warranty like another $150? What is the problem exactly? I hear it dies minutes after turning it on before it can overheat. The PS3 doesn't have these problems...
 
Oct 8, 2005
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The warranty is 3 years for RRoD, 1 year for all other hardware failures. You spend 5-10 minutes on the phone (I think they let you do it online now too) and they send you a box to ship the console to them. Yes, it sucks that you're without a console for a few weeks, but it's not like it costs you anything. I was bummed when mine died, but they replaced it and now I have a working one again. It's also supposed to be fixed soon, so it's not as huge a deal anymore. The PS2 had disc read errors, I had a friend who went through 3 of them before he got one that lasted. If you like the console you'll deal with the shortcomings imo.
 

DaveSimmons

Elite Member
Aug 12, 2001
40,730
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MS sends you back your own unit or a refurb. 3 weeks is common for the wait for the repaired/replaced unit to get back to you.

In-store warranties vary by store.

> "why does everyones 360 die all the time?!? "

The failure rate is alleged to be around 30% for 360s made before mid-July 2007, but MS is keeping the exact rate secret.

Starting in July they switched to using the Elite "Zephyr" motherboard which uses an extra heatsink and some epoxy to try to lower the failure rate. These are the Premium 360s with HDMI port. See the Falcon thread.
 

bob4432

Lifer
Sep 6, 2003
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why do they overheat?

well, i have been working on a new heatsink for it and that didn't work out. basically there is no air inside a 360 - you have 2x 70mm fans running @ 5.6V and the way the fan shroud is designed approx 70% of the air will go to the cpu heatsink, which is a decent design.

the gpu is the problem. the distance between the main m/b and dvd-rom is ~20mm, after you put on the gpu itself and the cores sticking up your heatsink is only ~14.45mm high. so that is the problem - no air over the gpu. also the genius idea was to try to keep the system quiet so the fan, although independently regulated don't speed up until ~80C(180F), mix this in w/ a heatsink retaining mechanism that constantly pulls down on it hard enough to actually bend it in at least on incident and the supposed low or no lead solder and you have a recipe for a failing unit.

the unit, when working is a great piece of work, but ms f*cked up when they made the case. the new heatsink combo is said to possibly reduce the issue but nobody wants to open them up anymore now that they have a 3yr warranty so people that do have quite a bit of temp data can't compare to the normal stock unit.

the other issue is that you can't open it up to blow it out without voiding your warranty - tell me, how can you basically have a computer in a tiny case that you can't blow out? i blow my computers out every couple of months, so imagine a 360 running 10hrs a week over 1yr - imaging how much the heatsinks and fans are clogged w/ dust.

and as DaveSimmons states, the industry seems to claim 30% or so failure rate, but everywhere you read the amount seem to be around 50%.

for everybody that wants one i really hope they get this squared away and get a consultation w/ a thermal design firm and fix what they have, this issue is, imho, the main reason the wii is kicking it ass.
 

Queasy

Moderator<br>Console Gaming
Aug 24, 2001
31,796
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Well, can't say everyone's. I've got two 360s. My launch 360 died the March after it was released and the replacement I got hasn't given me a single problem. The 2nd one I bought for my wife is still running fine. Not a single problem there.

Also, the new 360s with the HDMI are an updated design based off the Elites. It gets a second heatsink on the GPU, more secure seating on the motherboard for the GPU, and better ventilation. It'll be interesting to see the difference in reliability between the revised 360 and the original.
 

Sniper82

Lifer
Feb 6, 2000
16,517
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If it wasn't for voiding the warrant I bet opening it up and modding a 80mm fan to the GPU heatsink will get rid of the problem or at least slow it down alot. But this wouldn't be a option for everyone.
 

Sniper82

Lifer
Feb 6, 2000
16,517
0
76
Originally posted by: Feneant2
My launch 360 has yet to die on me.

There will be alot survive longer then others and some that might not die. It all comes down to how much the system has been played,room temperature its being used in and if the system is being kept in a well ventilated area.

All these play a big roll on how long your system will last. Of course the extra cooling device you can buy could help the life of it by alot.
 

mugs

Lifer
Apr 29, 2003
48,920
46
91
Originally posted by: CasioTech
and here I want one but all I hear is my 360 died again, owell time for my third one. Etc...




I don't want to spend $300-$400 to get a refurb a few months later. Do they atleast give you a new one? If I buy it I would do it from walmart so I can exchange in 3 months for a new one. Better than 30 days at BB.

Do you have a Costco membership?
 

EvilComputer92

Golden Member
Aug 25, 2004
1,316
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One thing I want to know is whether it is worth purchasing a standard 360 warranty for an year in addition to MS's 3 year red light warranty. My disc drive sometimes freezes while playing games and exits with an error saying the disc can't be read. I don't think the MS warranty covers this so I'm thinking of getting a seperate standard warranty for all problems.
 

agibby5

Senior member
Jun 23, 2004
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Originally posted by: mugs
Originally posted by: CasioTech
and here I want one but all I hear is my 360 died again, owell time for my third one. Etc...




I don't want to spend $300-$400 to get a refurb a few months later. Do they atleast give you a new one? If I buy it I would do it from walmart so I can exchange in 3 months for a new one. Better than 30 days at BB.

Do you have a Costco membership?

I was just going to suggest that :)

My gf is getting a business membership through her job for really cheap... So once we get that card, you can bet that I'm going to go over there and pick one up (since I've gone the whole summer without one due to the 3 rings of death).

Costco = virtually unlimited return policy (which is great for a product like this!!)
 

videopho

Diamond Member
Apr 8, 2005
4,185
29
91
Originally posted by: EvilComputer92
One thing I want to know is whether it is worth purchasing a standard 360 warranty for an year in addition to MS's 3 year red light warranty. My disc drive sometimes freezes while playing games and exits with an error saying the disc can't be read. I don't think the MS warranty covers this so I'm thinking of getting a seperate standard warranty for all problems.

It's cheaper to get an extra hdd than purchasing the warranty, imo.
Mine is still alive and 'kicking' arse games.
LOL
 

CKDragon

Diamond Member
Jan 22, 2001
3,875
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Originally posted by: videopho
Originally posted by: EvilComputer92
One thing I want to know is whether it is worth purchasing a standard 360 warranty for an year in addition to MS's 3 year red light warranty. My disc drive sometimes freezes while playing games and exits with an error saying the disc can't be read. I don't think the MS warranty covers this so I'm thinking of getting a seperate standard warranty for all problems.

It's cheaper to get an extra hdd than purchasing the warranty, imo.
Mine is still alive and 'kicking' arse games.
LOL

??

I'm pretty sure he meant his DVD-ROM drive freezes sometimes.
 

CasioTech

Diamond Member
Oct 1, 2000
7,145
9
0
Originally posted by: mugs
Originally posted by: CasioTech
and here I want one but all I hear is my 360 died again, owell time for my third one. Etc...




I don't want to spend $300-$400 to get a refurb a few months later. Do they atleast give you a new one? If I buy it I would do it from walmart so I can exchange in 3 months for a new one. Better than 30 days at BB.

Do you have a Costco membership?

Yeah? They also have a 3 month policy?
 

DaveSimmons

Elite Member
Aug 12, 2001
40,730
670
126
Originally posted by: EvilComputer92
One thing I want to know is whether it is worth purchasing a standard 360 warranty for an year in addition to MS's 3 year red light warranty. My disc drive sometimes freezes while playing games and exits with an error saying the disc can't be read. I don't think the MS warranty covers this so I'm thinking of getting a seperate standard warranty for all problems.
From other threads, MS charges $100 to replace the DVD-ROM drive after the first year. So if the warranty extension is $30(?) it seems like a wise move.
 

Queasy

Moderator<br>Console Gaming
Aug 24, 2001
31,796
2
0
Originally posted by: DaveSimmons
Originally posted by: EvilComputer92
One thing I want to know is whether it is worth purchasing a standard 360 warranty for an year in addition to MS's 3 year red light warranty. My disc drive sometimes freezes while playing games and exits with an error saying the disc can't be read. I don't think the MS warranty covers this so I'm thinking of getting a seperate standard warranty for all problems.
From other threads, MS charges $100 to replace the DVD-ROM drive after the first year. So if the warranty extension is $30(?) it seems like a wise move.

Yeah, I would get a warranty through MS or a third party. I got a two-year warranty from Overstock.com for $35 on my 2nd 360. So, I'm covered for three years actually since MS extended their initial warranty to 1 year.
 

Onita

Golden Member
Feb 24, 2004
1,158
0
71
I've had two die on me, and two scratched game (No, not from moving while a game is in). Not that it's a big deal, since they do fix it.
 

Yreka

Diamond Member
Jul 6, 2005
4,084
0
76
My launch console died about last November-December, freezing all over the place, then finally RR. They sent me a replacement refurb, but I think the optical drive is going out on this one too.. Same as posted above, random disc read errors on all games including 2 brand new pristine discs, Madden and Bioshock. Nothing like being 45min into a 1hr game and having it freeze :|

I am on the fence about getting this optical drive fixed, or just putting the money twords a "reliable edition" later this fall.
 

bob4432

Lifer
Sep 6, 2003
11,727
46
91
Originally posted by: Queasy
Well, can't say everyone's. I've got two 360s. My launch 360 died the March after it was released and the replacement I got hasn't given me a single problem. The 2nd one I bought for my wife is still running fine. Not a single problem there.

Also, the new 360s with the HDMI are an updated design based off the Elites. It gets a second heatsink on the GPU, more secure seating on the motherboard for the GPU, and better ventilation. It'll be interesting to see the difference in reliability between the revised 360 and the original.

where does the better ventilation come from?