The idea of central planning is a good one. The problem is when there is no plan or, the original concept no longer fits the needs of the residents. Then, it's just a mass of policies and bureaucratic fiefdoms. My idea is to hold the dept heads responsible for their actions. Every citizen who interacts with the office fills out a feedback report and drops it in the mail. One per customer. Every employee of the office does the same. At the end of then year, if there's more complaints than satisfactorys, the dept head gets to find a new job. Since, there are more than a few career bureaucrats, if the same dept head gets removed from three different offices, they no longer get to work for the government, local, State or, Federal.