Why do no Internet pages load

[Questi4110]

 

[wanderer27]

Need some info to be of any help.

Type Internet connection (Dialup, DSL, Cable, etc.)?

Router ?

Wireless ?

OS ?

etc.

 

[Fardringle]

Along with the answers to wanderer's questions, please provide the following information:


What error message (if any) do you get when trying to load a page?

Type ipconfig /all in a Command Prompt and post the results here.

Then type tracert www.google.com in the Command Prompt and post those results here as well.

If the tracert command says that it could not resolve the name, or "destination host unreachable", try tracert 216.239.37.104 and give us the results.

 

[Questi4110]

Originally posted by: wanderer27
Need some info to be of any help.

Type Internet connection (Dialup, DSL, Cable, etc.)?

Router ?

Wireless ?

OS ?

etc.

Internet connection: Cable

Router: WRT54G by Linksys

OS: Windows XP Pro

I have another wired computer using the router along with my wired computer and I also have a wired VOIP using the router as well.



To answer Fardringle's questions:

Error message: "Connection timed out"

Ipcongi/all below:

Microsoft Windows XP [Version 5.1.2600]

Windows IP Configuration

Host Name . . . . . . . . . . . . : MyHostNameHere
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.pa.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-07-E9-6C-D8-3A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.64.146
68.87.75.194
Lease Obtained. . . . . . . . . . : Friday, November 17, 2006 3:03:37 PM

Lease Expires . . . . . . . . . . : Saturday, November 18, 2006 3:03:37
PM



For the tracert one, I can't get it to correctly paste into any wordpad, notepad, here, or word file so I didn't include it.


THANKS

 

[mechBgon]

Try using your working computer to download HijackThis from here, move it to the affected computer manually on a flash drive or a CD, run it, save the logfile, move it to your working computer, and post the text from the logfile here.

 

[Questi4110]

Originally posted by: mechBgon
Try using your working computer to download HijackThis from here, move it to the affected computer manually on a flash drive or a CD, run it, save the logfile, move it to your working computer, and post the text from the logfile here.

Well it is not the case of a working computer or not. Both work sometimes and both don't work sometimes...therefore I think the problem is with either the router or the provider - I just don't know which.

I'll still download it.


THANKS

 

[mechBgon]

One thing you can do, when that happens, is ping your DNS servers by the command ping 68.87.64.146 and ping 68.87.75.194 to see if one or both of them is down.

 

[Questi4110]

Originally posted by: mechBgon
One thing you can do, when that happens, is ping your DNS servers by the command ping 68.87.64.146 and ping 68.87.75.194 to see if one or both of them is down.

Ok, it happens really quickly, for a period of maybe 30 seconds. The web page times out but then I can hit refresh in about 30 seconds and it pops up extremely fast. When it happens, I pinged my DNS server and these are the results...I did it three different times:

Trial 1
1. Timed out
2. 14 ms
3. 14ms
4. 14 ms

Trial 2
1. Timed out
2. 18 ms
3. Timed out
4. Timed out

Trial 3
1. Timed out
2. 13 ms
3. Timed out
4. 13 ms


These three were all done in a period of 2-2.5 minutes. As you can see, the problem is frequent. However, I don't really notice the problem that much when I only load one page at a time.

Also, when I am downloading a large file, the speed stays constant for the whole file - the speed doesn't jump around if that helps.


THANKS

 

[Questi4110]

So I hooked up my cable modem directly to my NIC on my primary computer and everything seems to be working fine. Therefore, the problem lies in the router. Any suggestions would be helpful because I do need a router.

THANKS

 

[mechBgon]

I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

 

[Questi4110]

Originally posted by: mechBgon
I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

I don't understand what you mean when you say that i'm throwing my computer into a cesspool?

 

[mechBgon]

Originally posted by: Questi4110

Originally posted by: mechBgon
I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

I don't understand what you mean when you say that i'm throwing my computer into a cesspool?

Cable networks are full of worm-infested computers trying to infect other computers directly over the wire. No user interaction is needed. Your router has been shielding your computer from this assault. Now it isn't, since you took the router out of the picture.

So hopefully your computer (1) has a software firewall to keep the worms out, and (2) is up-to-date on its Windows patching ( http://update.microsoft.com). You might try a firewall check such as ShieldsUp! and see what results you get (click the All Service Ports test).

Oh, and I forgot to mention deliberate hacking attempts by actual live people. Better get a router in the mix again, is my advice.

 

[Questi4110]

Originally posted by: mechBgon

Originally posted by: Questi4110

Originally posted by: mechBgon
I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

I don't understand what you mean when you say that i'm throwing my computer into a cesspool?

Cable networks are full of worm-infested computers trying to infect other computers directly over the wire. No user interaction is needed. Your router has been shielding your computer from this assault. Now it isn't, since you took the router out of the picture.

So hopefully your computer (1) has a software firewall to keep the worms out, and (2) is up-to-date on its Windows patching ( http://update.microsoft.com). You might try a firewall check such as ShieldsUp! and see what results you get (click the All Service Ports test).

Oh, and I forgot to mention deliberate hacking attempts by actual live people. Better get a router in the mix again, is my advice.

Who actually only uses the router as their only line of defense. I always have Sygate Personal Firewall on.

THANKS

 

[mechBgon]

Originally posted by: Questi4110

Originally posted by: mechBgon

Originally posted by: Questi4110

Originally posted by: mechBgon
I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

I don't understand what you mean when you say that i'm throwing my computer into a cesspool?

Cable networks are full of worm-infested computers trying to infect other computers directly over the wire. No user interaction is needed. Your router has been shielding your computer from this assault. Now it isn't, since you took the router out of the picture.

So hopefully your computer (1) has a software firewall to keep the worms out, and (2) is up-to-date on its Windows patching ( http://update.microsoft.com). You might try a firewall check such as ShieldsUp! and see what results you get (click the All Service Ports test).

Oh, and I forgot to mention deliberate hacking attempts by actual live people. Better get a router in the mix again, is my advice.

Who actually only uses the router as their only line of defense. I always have Sygate Personal Firewall on.

THANKS

Secunia's listing of unpatched security vulns in Sygate Personal Firewall 5.x Still way better than nothing, but...

 

[Questi4110]

Originally posted by: mechBgon

Originally posted by: Questi4110

Originally posted by: mechBgon

Originally posted by: Questi4110

Originally posted by: mechBgon
I hope you have a good software firewall on your computer, and NEVER turn the firewall off, if you're going to throw your PC right into the cesspool like that.

I use a Netgear RP614 and additionally lock down the ports that have no business being open.

I don't understand what you mean when you say that i'm throwing my computer into a cesspool?

Cable networks are full of worm-infested computers trying to infect other computers directly over the wire. No user interaction is needed. Your router has been shielding your computer from this assault. Now it isn't, since you took the router out of the picture.

So hopefully your computer (1) has a software firewall to keep the worms out, and (2) is up-to-date on its Windows patching ( http://update.microsoft.com). You might try a firewall check such as ShieldsUp! and see what results you get (click the All Service Ports test).

Oh, and I forgot to mention deliberate hacking attempts by actual live people. Better get a router in the mix again, is my advice.

Who actually only uses the router as their only line of defense. I always have Sygate Personal Firewall on.

THANKS

Secunia's listing of unpatched security vulns in Sygate Personal Firewall 5.x Still way better than nothing, but...

I used to use ZoneAlarm but it would just cut me off the internet at random times.

If you know of any other free firewall please do share.

THANKS

 

[mechBgon]

Windows Firewall. It's not a 2-way alerting type, but they're frequently fooled anyway.