Southwest has been able to avoid the ticket change fee forever, while the other airlines have been doing it for probably over 10 years now. Hell I remember Jet Blue telling me if I wanted to change my flight time (a day after I booked my flight) their would be a fee of $50 each way. When I book my flight with Jet Blue I remember being warned that any mispelling of the passanger name would be a $50 fee each way. Want to cancel your ticket for credit, $50 to $100 fee each way. Southwest charges $0 fee to cancel for credit.
So how is Southwest able to keep its low low fares and avoid fee city? I mean really these fees seem so outlandish to me.
So how is Southwest able to keep its low low fares and avoid fee city? I mean really these fees seem so outlandish to me.