they sent me a cock and bull story of why they cant do it..
arrgh!
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Thank you for contacting Charter Communications, a Wired World Company.
We appreciate the opportunity to serve you.
I have submitted a request for the BBC WORLD Channel to be added to the
regular channel line up in your local area.
Our customers are always considered in decisions such as these but
unfortunately we are also bound by other factors including FCC regulation,
bandwidth constraints, network contracts, and financial constraints. We
understand the popularity of some specific channels and we would love
to be able to provide every channel that our customers request, however
we have limited bandwidth space. With the introduction of digital
technology, we are able to expand the number of channels that can be
provided in 1 bandwidth frequency. This does provide for the availability of
more channels, however there are reasons that keep some networks from
getting access to our digital service. The primary factor is our
contractual obligation. When we add a channel/network to our lineup we must
come to an acceptable contract agreement with that channel/network. ESPN
for example requires that their network be carried on an expanded basic
level and within a specific range of channels. For this reason ma!
ny of the digital channels cannot be replaced with others from our
expanded service to make room for additional channel numbers.
We care about the opinions of all of our customers and will keep yours
in mind as we continually explore new lineup possibilities. We hope in
the future we will be able to bring popular stations to your area. In
the meantime please understand the hurdles we face when situations like
this occur and be assured we are working with you, the customer, in
mind.
You may reach our Support Center at 1-866-499-8080 24 hrs a day, 7 days
a week.
Charter Communications
Customer Care Department