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Why Asus rocks!!!

D

Diogenes2

Platinum Member
I bought an open-box Asus Gtx 460 at Newegg to add to my folding arsenal .
Seemed like a good deal for $130 ( regular $200 ) ..

Shouldn't have been too surprised when it was DOA, but Newegg was going to charge me a re-stocking fee,
plus I was going to have to pay return shipping.

I got an RMA from Asus, and a couple of weeks later I have a new card ..

Thanks Asus !
 
So what's so special about this particular experience compared to any other VGA manufacturer who would do an RMA such as EVGA, XFX, MSI, Sapphire, etc.?
 
Well, this was my first time for a video card RMA and I was impressed with the results..

Do the others you mention always send you a new, retail boxed replacement ?
 
Or you could have contacted anyone of the numerous newegg customer support rep's and they would have waived the restocking fee..
 
My experience so far with Asus has been horrible. I sent for a rma number for a video card then waited 4 days and no response. So I emailed support again and they told me to wait. Day 7 I said forget this and sent another request for RMA. This time they respond within a few hours and then responded to my original request a few hours after that.

Of course my RMA tells me to ship it to Indiana even though they have at LEAST 2 rma facilities in California. So I'm stuck with probably twice the turn around time and at least $12 dollar shipping instead of the $6 to ship it to a facility 40 miles away from me.

I never would have imagined that Sapphire would have better support then Asus. But Althon Micro answered all my emails within 2 hours during business hrs and the rma was quick and painless when I did it a few months ago.
 
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-Slacker- said:
"A couple of weeks later" isn't very impressive.
Click to expand...

Agreed, that sound more like acceptable to me. Impressive RMA service should really only be 2 weeks from the time it leaves your door to the time you receive the replacement. 3-4 days shipping there, 24-48 hrs to process, and 3-4days shipping back. 8-10 business days total. I would consider that impressive and prompt service, which is exactly what I've gotten from EVGA every time I've RMA'ed or Stepped-Up.
 
RussianSensation said:
So what's so special about this particular experience compared to any other VGA manufacturer who would do an RMA such as EVGA, XFX, MSI, Sapphire, etc.?
Click to expand...

The fact that any of those other manufacturers would not Rma an open box item is why it's impressive. Evga will only warranty for a new card that has been registered in the buyers name with an invoice from where you've bought it. Asus goes by the serial number and date of manufacture which I'll gladly take since the warranty goes with the next owner.
 
4ghz said:
My experience so far with Asus has been horrible. I sent for a rma number for a video card then waited 4 days and no response. So I emailed support again and they told me to wait. Day 7 I said forget this and sent another request for RMA. This time they respond within a few hours and then responded to my original request a few hours after that.

Of course my RMA tells me to ship it to Indiana even though they have at LEAST 2 rma facilities in California. So I'm stuck with probably twice the turn around time and at least $12 dollar shipping instead of the $6 to ship it to a facility 40 miles away from me.

I never would have imagined that Sapphire would have better support then Asus. But Althon Micro answered all my emails within 2 hours during business hrs and the rma was quick and painless when I did it a few months ago.
Click to expand...


I've had horrible RMA's with ASUS video cards, too...twice. I'll never by another ASUS video card again. One RMA took almost 2 months to get resolved.

And the Indiana thing.....that's ASUS's video card RMA center and is completely separate from their motherboard center(s) and run by different personnel with different standards.
 
OILFIELDTRASH said:
The fact that any of those other manufacturers would not Rma an open box item is why it's impressive. Evga will only warranty for a new card that has been registered in the buyers name with an invoice from where you've bought it. Asus goes by the serial number and date of manufacture which I'll gladly take since the warranty goes with the next owner.
Click to expand...

Well XFX has a double-lifetime warranty. So the warranty would transfer to a secondary owner. Also, I've purchased Zotac and EVGA cards and returned them in the past. The full warranty does NOT start until you register their products within 30 days of purchase. I returned the products within 15 days of purchase and didn't register the cards yet, which means the new owners would be entitled to warranty for the returned cards. That's my understanding.

But thanks for clarifying that other manufacturers may not take your RMA say if the card was already registered for warranty within 30 days by the original owner.

Diogenes2, your 2600k overclock on that Asus board is way more interesting than RMA topic in this thread. Spill the beans, what's the Vcore, what are the load temps on that H70 cooler? Is the H70 quiet at load? 🙂 Do you have any pics of this beauty? (yes, yes you can take a pic of your RMAed 460 if you want).
 
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Well, I just got my rma'ed video card back from Asus after 2.5 weeks down time. They sent me back the same card. It worked for 2 hours and is now dead again. I would have to say that Asus SUCKS. I probably won't be buying another card from them again either. I've contacted them again asking for a new card or a refund on what I paid. Let's see what they say.
 
4ghz said:
Well, I just got my rma'ed video card back from Asus after 2.5 weeks down time. They sent me back the same card. It worked for 2 hours and is now dead again. I would have to say that Asus SUCKS. I probably won't be buying another card from them again either. I've contacted them again asking for a new card or a refund on what I paid. Let's see what they say.
Click to expand...



So, now you've entered the dreaded Asus RMA cycle. Bet it takes two more RMA's to get back a functioning card. (The second RMA will get your original card returned to you, too, btw.)
 
I've always had good luck with ASUS, XFX, and EVGA when it comes to RMA's... Corsair on the other hand was horrible in my opinion... Firstly, I filed a RMA request and heard nothing for four days.. Finally get on their forums and complain about it they contacted me via PM... Then another week goes by before I message this RAMguy fellow again asking about that's going on with it.. He tells me oh yeah your replacement parts in the mail... When I received my replacement part (800D side panel) it was shipped in a flimsy box and was bent worse than my original... Instead of jumping through all the hoops again I went to another company for a new case.. I'll never buy Corsair products again...
 
Meghan54 said:
So, now you've entered the dreaded Asus RMA cycle. Bet it takes two more RMA's to get back a functioning card. (The second RMA will get your original card returned to you, too, btw.)
Click to expand...

Seriously? I may just do a chargeback with my credit card if that's the case then. The shady retailer I bought it from was why I had to go the rma route in the first place since they don't take returns on items with a manufacturer's warranty.
 
Meghan54 said:
So, now you've entered the dreaded Asus RMA cycle. Bet it takes two more RMA's to get back a functioning card. (The second RMA will get your original card returned to you, too, btw.)
Click to expand...

Well it looks like they are at least stepping up somewhat. Got a email reply to call in. Called in and they agreed to do a cross ship rma and provide me with a prepaid label. So at the very least I won't be getting the same dead card again.
 
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