We have a policy where you need to save your files on the file server and NOT on your personal desktop/laptop. Oh well, she'll be b!tching! What is wrong with ppl? They complain when you tell them how to do things right, and they dont wanna listen as it is.
GRRRRRRR, I need to leave IT
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UPDATE: I didnt mean to come off sounding all rude or anything and no my head isn't big and I dont walk around campus thinking I have the final say and that's how things are going to be. We're flexible with people saving things on their desktop, but we tell them it's not a good option and if something were to happen to the local HD, we are not liable for anything. Out of 300+ ppl, we have about 12 who save files to their my documents.
In this particular case, the user ignored our policy, therefore we had no other choice. Why should I spend my time saving someone else's files to the network? Now, if I had time on my hand I would do it, but now I gotta search the entire hard drive for local word docs, pics, excel docs, etc... Also, this particular laptop I was working on had a major issue, and I wasn't able to save anything. Opening my computer took 10 minutes and it wouldnt connect to the network. It was so slow that clicking on the Start button would take minutes NOT seconds. So, what was I supposed to do? Spend 2 hours working on this issue when I have other important calls to tend to? To the folks who were bashing me, what would you do? Spend 2 hours trying to save her files or fdisk be done with it and tell her not to do it again? Mind you, you have other issues you need to tend to. One person's files that should've been saved on the file server or a problem with the mail server?
Anyways, I normally wouldn't format someone's computer until I'm sure I saved bookmarks and any local files that happened to be saved for whatever reason. I dont just go around and format ppl's computers at first sight, if i had to do it, I would make sure things are saved. In this case, the computer was beyond repaired (the normal way) so I HAD to do what I did.
GRRRRRRR, I need to leave IT
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UPDATE: I didnt mean to come off sounding all rude or anything and no my head isn't big and I dont walk around campus thinking I have the final say and that's how things are going to be. We're flexible with people saving things on their desktop, but we tell them it's not a good option and if something were to happen to the local HD, we are not liable for anything. Out of 300+ ppl, we have about 12 who save files to their my documents.
In this particular case, the user ignored our policy, therefore we had no other choice. Why should I spend my time saving someone else's files to the network? Now, if I had time on my hand I would do it, but now I gotta search the entire hard drive for local word docs, pics, excel docs, etc... Also, this particular laptop I was working on had a major issue, and I wasn't able to save anything. Opening my computer took 10 minutes and it wouldnt connect to the network. It was so slow that clicking on the Start button would take minutes NOT seconds. So, what was I supposed to do? Spend 2 hours working on this issue when I have other important calls to tend to? To the folks who were bashing me, what would you do? Spend 2 hours trying to save her files or fdisk be done with it and tell her not to do it again? Mind you, you have other issues you need to tend to. One person's files that should've been saved on the file server or a problem with the mail server?
Anyways, I normally wouldn't format someone's computer until I'm sure I saved bookmarks and any local files that happened to be saved for whatever reason. I dont just go around and format ppl's computers at first sight, if i had to do it, I would make sure things are saved. In this case, the computer was beyond repaired (the normal way) so I HAD to do what I did.
So, I rebooted it again thinking it was something minor but it still was slow. Anyways, to make the long story short, I had to take it home and now I'm formatting the hard drive. Well, she has documents she left on there and now I have to tell her the files will be lost. 
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