Who currently offers the best no hassle motherboard warranty?

[N30N1X]

Hey guys, I would really appreciate your feedback on this.

I own multiple EVGA motherboards and video cards. Recently Ive had a lot of problems with the last 780i board i purchased. Obviously I'm passed the reseller warranty of 30 days, but turns out EVGA will NOT back their "warranty".

According to EVGA unless you register within 30 days of purchase on their site and give them everything but your SSN, this includes a damn scan of your receipt....your warranty is VOID. Doesn't matter you spend a couple of hundred bucks on their board, you are SOL.

This is the most ridiculous hook/false advertisement/customer service/warranty gimmick I've ever seen. Back in the P4 days, I RMAed many boars to Gigabyte, and Abit and I NEVER has a problem. As long as you had the board and they could run the serial number to determine it was within the specified warranty period you could send it in and get it repaired or replaced, ZERO BS.

EVGA lost a customer, i'm never buying anything from them again. Honestly i have no idea what all the hype is about when it comes EVGA.

I know a lot of things change overtime but from your experiences, what motherboard manufacturer out there has the best (hassle free) warranty? Specifically best RMA process. One that does not require me to register my product after purchase, scan receipts, and gives set time limit in attempts to VOID my warranty.

I appreciate your feedback!

 

[readymix]

first read your warranty then read the magnuson-moss act, then decide.

 

[classy]

Most companies want you to register your products.

 

[vailr]

Might be worth posting your comments on Twitter:
https://twitter.com/TEAMEVGA

 

[Zap]

According to EVGA unless you register within 30 days of purchase on their site ... you are SOL.

You aren't completely SOL. You still have a 1 year warranty.

Back in the P4 days, I RMAed many boars to Gigabyte, and Abit and I NEVER has a problem.

Back in the P3 days Abit denied me warranty on a 6 month old BF6 because at that time they didn't deal directly with end users, and of course the reseller (Mwave?) only had a 30 day policy.

I don't have specific recommendations, but if you don't want hassles then I have specific companies to avoid, such as ASRock.

http://www.asrock.com/support/index.asp?cat=RMA
"ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy."

What if your reseller (such as Newegg) only offers a 30-day policy?

The interesting thing is that in the past almost all motherboard manufacturers were like this. The quality of RMA service these days is astonishing compared to BITD.

 

[Athadeus]

I had a good customer support and RMA experience with Asus, and have heard good things for the most part about Gigabyte's customer service. Then again, I had heard mostly good things about eVga as well.

I didn't read much of the magnuson-moss act as suggested, but I searched it, and the text register does not appear in it. I hate arguing with customer service over the phone though, so I wouldn't even try to push.

 

[westly197]

I work for a company that builds desktop and server systems and we only use Intel boards. They have had the best support and RMA process with a three year warranty on mother boards. When there is a failure, they always have stock (three year warranty period) and we receive a replacement the next business day no questions asked.

I've recently heard Intel is going to drop the desktop lines, so this has me worried about who we can source boards from in the future? I've had poor experiences with Asus where it takes a lot of effort to first convince them there is a problem, then they don't have stock, and in the end you spend hours on the phone and a month and a half to get your replacement. That does not work for our customers, few small businesses can go weeks, much less over a month without a computer. We offer our customers a three year warranty and have a very quick turnaround on repairs, so we need the same sort of support from a supplier.

I've used Gigabyte boards a few times with very good results, but I've never had to deal with a failure on one of their products. I'd love to hear how the RMA process has been for others!

PNY is a brand I'd had to RMA a few times, and again it took several weeks to get a replacement, lots of time on the phone, required a credit card which they charged in error, then hours to get that reversed. They also play the warranty game with ridiculous steps to secure the lifetime warranty obviously created to get out of the warranty.

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