white imac freezes

[crown711]

shortly after the mac desktop comes up.i did at one time get it on internet,then it froze.
i am not a mac user,and this thing is greek to me.this computer belongs to a retired couple.
thanks guys.

 

[TheStu]

Ok, so you boot it up, the bong goes bong, the Apple gets a spinner, the screen goes blue, and then bam, desktop. Shortly thereafter, it freezes you say. Does it ever unfreeze?

I would be first inclined to say temps, if it is the early white slab iMacs then opening it up is actually reasonably easy. Let me see if I can find where I put the link to the instructions and I will post back.

 

[crown711]

Does it ever unfreeze? no ,it takes a 6 second button.i have put the ibook on a cooler
and no real change.
thanks

 

[TheStu]

Wait, is it an iMac or an iBook. Is it a laptop or an all-in-one?

 

[crown711]

white 15" ibook,thanks for the reply.i'm lost on a mac.

 

[TheStu]

Ok, there also was no 15" iBook...
Alright, when the laptop is open and you are looking at the screen, what does it say dead center under the screen?

Next, when you flip it over, there should be some writing on the bottom, located near the hinge I believe. What is the model number? Should be toward the end of the first line of text.

It sounds like a heat issue, but I suppose it could also be a RAM issue. Let's figure out exactly what the laptop is first and then we can start attempting fixes.

 

[crown711]

ibook g4,the colors are
blue
green
red white
gray.
it loops like this every once in awhle.
thanks
where can a man guy buy used software ,mac os 10?

 

[crown711]

needed mac x 10.4 or something better

 

[TheStu]

Originally posted by: crown711
needed mac x 10.4 or something better

Amazon.com you can probably find it used from someone there.