I have two checking accounts. One, local, with Citibank (started out being small bank called First American, which got bought out by Citibank). One back home, which was Citibank, but was one of a dozen branches that got sold to M&T Bank.
Recently, when the house I was renting had a real-life gas explosion, and I couldn't find my checkbooks right away in what was left of the house, I called both banks, to see if they'd stop payment, or whatever.
M&T said they'd have to charge me to do any stop payment, and I'd have to give them the number of the last check I wrote (a reasonable thing to ask, but "DOH!!", I just told you my house blew up, and I can't find my checkbook! Hello??). I told 'em never mind, I'd wait a couple days and see if I could find the checkbook first (which I did, thank goodness!).
Citibank said no problem, we'll do a stop payment whenever you want, on whichever checks you want, just tell us when & which. How much? NADA, free, gratis. Like the girl on the phone said, hey, your house just blew up.....it's the least we can do! A month later, when I finally got into my local branch to order new checks, the customer service guy asked why I'd done the stop payment before, and why I was getting the new checks. I told him about what happened to the house, and he said he thought I looked familiar (I had been interviewed by all 3 local network affiliate news stations). When he was all done getting my check order in, I asked him if they'd take the money out of my account automatically, and how much it'd be, so I could deduct it. He told me, "No charge, it's the least we can do for you!" Now that's what I call customer service! Twice, even!!
I'm 99% certain that before I go home next time, I'll switch my direct deposit over to my local Citibank account, then close the M&T account when I go home. They have all the personality of something growing on the underside of a rock, imho. :disgust: