Which MOBO Manufacturer is Customer Friendly?

[RandL]

I read lots of reviews of Motherboards, there is no lack of reviews. I also read at locations like Newegg, reviews of specific experiences with motherboards. There are NO lack of problems with any of them. The fact that any manufacturer will have problems with product is a given. What I would like to know is about HOW all these manufacturers RESPOND to their customers. Which one is CUSTOMER FRIENDLY?

I have not read a review of this. Does anyone know of ANY review of the rate of response/solution, and customer satisfaction of MOBO manufactures? How easy is to get a hold of them and get a human to talk to you and help you?

Thanks.

 

[BrightCandle]

Tomshardware did one literally ages ago, comparing the big manufacturers. They basically determined they were all big massive companies and none of them really talked with the customers directly.

 

[bryanl]

Probably EVGA or Tyan.

 

[BonzaiDuck]

Reading posts at Anandtech forums over the years, looking at customer-reviews like "The Egg's," I try and avoid situations where I NEED customer support.

There WAS a time 5 years ago when I needed to RMA an ASUS motherboard, and it went forward without trouble.

Otherwise, it's true -- I try to avoid misery of my own by assessing everyone else's share. I wait until the first service pack to upgrade to a new OS; I look for good technical reviews of motherboards with the possibility of making exceptions and buying a new release; but if I don't find any stellar reviews, I watch here and other forums and read cus-reviews before I buy, and wait for a BIOS revision or two.

 

[tweakboy]

ASUS and EVGA

 

[MagnusTheBrewer]

I like ASUS but, all MB manufacturers have piss poor customer service.

 

[Andle Riddum]

Unless it's bent cpu pins, they will gladly help you out(usually RMA's are done by the seller).

 

[douglasb]

I like ASUS but, all MB manufacturers have piss poor customer service.

This. Typical policy is to have you contact somebody in China/India/Pakistan/etc., who will then have you jumping through hoops, trying every manner of basic troubleshooting (which you've already tried), every driver under the sun, etc.

Then they have you ship the board somewhere halfway around the world at your expense, while you wait weeks for them to get it. They get it, have their tech(s) test it out for a week or so, then they send you a refurb via China Post that you wait another month to get.

 

[MagnusTheBrewer]

The standard corporate wisdom is that it's nice to tell people you have a customer service department. However, studies have proven it's cheaper to attract new customers than hang on to existing ones. So, you take a middle manager nobody likes and put them in charge of the "customer service dept." You give them a staff of 5 and route all customer complaints from the entire world to them. Then you give them "metrics" to make them "efficient" ie. cost the company as little as possible. Get the picture? ALL MB manufacturers and, in fact, all corporations at least one step removed from the public, follow this pattern.