Where do I stand legally?

[lahdedah]

A few months ago I purhcased a keyboard from an online retailer (it was expensive as keyboards go, about £60) and after a few months it developed a problem - one of the keys only works intermittently.

I contacted the retailer who told me to send it back to them, which I did. However, they are now saying there is nothing wrong with the keyboard whatsoever and want to send the keyboard back to me.

Now I know for a fact there is a problem with the keyboard, and wondered if anyone had any advice on how I can deal with this from here? Where do I stand legally?

 

[Atomicus]

Sent it back for repairs or for a new unit?

 

[Kipper]

...Send it to the manufacturer?

 

[TitanDiddly]

Well, if there is a problem with the keyboard when you get it back, document it(be creative) and send it back insisting that they cover postage. If they still say it's fine, talk to teUK euivalent of the BBB.

 

[loup garou]

Originally posted by: MadCowDisease
...Send it to the manufacturer?

 

[Ilmater]

I had the same problem. You have to just send it back enough. Eventually, it will become cost-effective for them to replace it. The problem is, at some point, the shipping costs (and time spent without a keyboard) would make this route not worth the trouble.

I would just keep calling tech support. They'll eventually get tired of you.

Oh, and make sure you try it in someone else's computer first. It COULD be a problem with your motherboard.

 

[dud]

You are aking for legal advice here? Good luck. And over a keyboard that cost about $100 USD? Get the keyboard back and try the manufacturer. If they will do nothing for you then use or dispose of the thing and remember this next time you are in the market for one of their products.

 

[PhoenixOrion]

Replacement for an equal/same sku. Depends on their replacement policy

 

[Jeraden]

If the keyboard worked initially and just developed a problem later, its not really the retailers responsibility to do anything about it, unless they have some actual policy about products which go bad at a later point in time. Its the manufacturer you should be dealing with.

 

[maziwanka]

Originally posted by: Jeraden
If the keyboard worked initially and just developed a problem later, its not really the retailers responsibility to do anything about it, unless they have some actual policy about products which go bad at a later point in time. Its the manufacturer you should be dealing with.

i agree. i would have contacted the manufacturer. im surprised the retailer is helping you out like this...

 

[Ogg]

call them and talk to them in person.....not through email
Then be prepared to deal with the manufacturer if the retailer fails ........

:beer:

 

[waggy]

stop bothering the retailer. contact the manufacture about it. it was working then developed a problem. the retailer has done all they can and have to.

 

[aphex]

another vote for contacting the manuf.

 

[lahdedah]

The retailer provides a 12 month warranty, and I asked them whether I should send it to themselves or the manufacturer and they said to send it to them, which I did. Another problem is I am in the UK and the manufacturer (which is EluminX btw) is in the US, so sending it to the manufacturer would have created a whole lot more hassle.

Anyway, the retailer are adamant the keyboard works fine and are going to send it back to me, but have also said that if I still have a problem with it when I receive it they will either refund or replace it.

Many thanks for all the advice given by everyone, it was greatly appreciated

 

[Jzero]

What kind of keyboard? For 60 quid, it better be a freakin' Omnikey!

 

[lahdedah]

lol, no it was an EluminX keyboard like this which glows

 

[mavs55]

smash it in 2