when they say, "this phone call may be recorded for quality and training purposes"

[udonoogen]

just wondering. i wonder how many times ive been recorded if this is not the case.

 

[exilera]

Originally posted by: udonoogen
just wondering. i wonder how many times ive been recorded if this is not the case.

It's recorded. After hours they'll replay the phone call and laugh at your funny voice.

 

[aplefka]

I remember reading somewhere that they record most of the calls, including when you're on hold. Only once, when I was really pissed at Comcast, did I say stuff to the hold music hoping someone was going to listen to the recording.

 

[Red]

No, it doesn't necessary mean that it IS.

Where I work now, we record EVERY call that comes in and goes out because the information is sensitive and recordings often must be pulled if a customer has a complaint and says she told us something other than what we have noted.

When I worked as a collector at Citicards, we recorded about .0000001% of the calls for training purposes.

 

[pyonir]

Depends on the company. The call center I worked in, they rarely recorded (only if a problem had developed) but the manager routinely monitored the calls coming in (just listened in).

 

[SupaDupaPan]

I'm unsure of other companies, however when I worked for a company called First American, their "for training purposes" they would have the new person sit next to another CSR and have another earphone plugged into the jack so that they could listen to how the CSR dealt with the customers.

Other than that though, none of the phone calls other than claims were recorded.

 

[sonz70]

here the record 100% of the calls, and two third party companies record 50-75% of the calls for quality purpose.

 

[bob4432]

i record most of my calls 🙂

 

[sixone]

I can tell you Cingular has that message, but doesn't record all calls. After they fvcked up my phone service, I asked that they pull the recording to show what I'd asked for. Sorry, can't do that, but we'll refund all those charges you're disputing.

 

[EatSpam]

Originally posted by: udonoogen
just wondering. i wonder how many times ive been recorded if this is not the case.

I worked in a call center that had that message. They recorded less than 30 percent of the calls and reviewed even less.