Purchased $800 in truck parts on March 8th. One part is large and could only be reasonably shipped via USPS Parcel Post which can take a long time to where I live (Alaska) so we're not focusing on this part.
The other part was to be shipped Priority Mail (3-5 days from date of shipment to arrive). The gentleman who took my order said it was in-stock and ready to be shipped.
March 22nd still no sign of package. I contact the vendor and he provides a Delivery Confirmation # showing that, "Electronic Information Received" on March 15th. No information pertaining to the package actually shipping. Vendor states if I don't receive it soon let him know and he'll put a trace on it for me.
March 26th and still no sign. I contact the vendor via email letting him know and if we could place a trace on the package. No response in three days so I email his associate asking for help. He tells me the package was shipped when "John said it shipped" and blame USPS tracking. He also said "John" would call me the next day so we can talk about it.
I know USPS tracking isn't very good, but even if it wasn't a package mailed Priority Mail has never taken 18 days to reach Alaska, especially from the West Coast. I ask the associate, and cc "John" as well asking if we could find out if it was in fact shipped Priority or if it was shipped Parcel Post. Four days later and no response, "John" never called either.
Is it time to ask for a refund w/ the possibilitiy of getting my CC company involved? I'm almost certain that the package was either shipped Parcel Post or has not even been shipped yet. If I could receive a hard & decisive answer from these guys on the true shipping status I wouldn't even be thinking of a refund, but, it hasn't happened and I'm on my last nerve...but I don't want to overreact, which is why I'm seeking outside advice.
Cliffs-
- Purchased $800 in parts on 03/08/07
- Seller claims part that can be shipped fast was shipped Priority Mail on 03/15/07. Delivery Confirmation info does not state any actual shipping information.
- Asked to trace package on 03/26/07, no response from owner (who took my order)
- Spoke with associate on 03/29/07 who said owner would contact me, still no contact.
- As of 04/02/07, still no sign of package
- Time for ask for refund w/ possibility of having to get my credit card co. involved???
The other part was to be shipped Priority Mail (3-5 days from date of shipment to arrive). The gentleman who took my order said it was in-stock and ready to be shipped.
March 22nd still no sign of package. I contact the vendor and he provides a Delivery Confirmation # showing that, "Electronic Information Received" on March 15th. No information pertaining to the package actually shipping. Vendor states if I don't receive it soon let him know and he'll put a trace on it for me.
March 26th and still no sign. I contact the vendor via email letting him know and if we could place a trace on the package. No response in three days so I email his associate asking for help. He tells me the package was shipped when "John said it shipped" and blame USPS tracking. He also said "John" would call me the next day so we can talk about it.
I know USPS tracking isn't very good, but even if it wasn't a package mailed Priority Mail has never taken 18 days to reach Alaska, especially from the West Coast. I ask the associate, and cc "John" as well asking if we could find out if it was in fact shipped Priority or if it was shipped Parcel Post. Four days later and no response, "John" never called either.
Is it time to ask for a refund w/ the possibilitiy of getting my CC company involved? I'm almost certain that the package was either shipped Parcel Post or has not even been shipped yet. If I could receive a hard & decisive answer from these guys on the true shipping status I wouldn't even be thinking of a refund, but, it hasn't happened and I'm on my last nerve...but I don't want to overreact, which is why I'm seeking outside advice.
Cliffs-
- Purchased $800 in parts on 03/08/07
- Seller claims part that can be shipped fast was shipped Priority Mail on 03/15/07. Delivery Confirmation info does not state any actual shipping information.
- Asked to trace package on 03/26/07, no response from owner (who took my order)
- Spoke with associate on 03/29/07 who said owner would contact me, still no contact.
- As of 04/02/07, still no sign of package
- Time for ask for refund w/ possibility of having to get my credit card co. involved???
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