When did mouse RMAs require you to ship the mouse back first?

[mwmorph]

I guess it's not too big a deal but I've had a Creative Fatality 1010 Mouse for 1 month now and the left mouse button sticks(dosent pop back up every few clicks, in fact it sorta stuck right now as I type this).
I got a RMA number from Creative and they want me to ship it back. I always assumed I'd get the mouse first like the stories from Logitech or Microsoft customers. Guess I'll be stuck with a ball mouse for a few weeks which sorta sucks to be honest.

 

[Xyclone]

Logitech is :thumbsup: when it comes to customer service, but not so sure about Creative.

 

[pontifex]

never rma'd a mouse but every rma for every other thing required you to send back yours 1st unless you cross shipped and paid for thr new one and then they refunded you for once they got your old one.

 

[Splork]

Originally posted by: Xyclone
Logitech is :thumbsup: when it comes to customer service, but not so sure about Creative.

I would have to disagree with you on this. I had a hell of a time getting my mouse replaced through Logitech. After 3 weeks and many phone calls, however, it finally go taken care of.

-sp

 

[RKS]

Originally posted by: Splork

Originally posted by: Xyclone
Logitech is :thumbsup: when it comes to customer service, but not so sure about Creative.

I would have to disagree with you on this. I had a hell of a time getting my mouse replaced through Logitech. After 3 weeks and many phone calls, however, it finally go taken care of.

-sp

My wireless Logitech wireless keyboard/mouse started getting a little flaky and Logitech sent me a new combo within a few days. I never had to ship anything to them.

 

[Exterous]

Granted it was a universal remote but Logitech shipped me a new remote 2 day shipping and didn't ask for the old one back

 

[NeoPTLD]

Corsair sent me a wrong item in RMA replacement, but they still had the nerve to tell me they needed to receive the wrong item before they'd ship the correct item. But after chewing them out, I got them to ship out the correct one Next Day Air SAVER(even though they said N.D.A, tracking says saver, bastard!).

 

[mcvickj]

Another satisfied Logitech customer here. The middle mouse button on my MX1000 was starting to flake out. 20 minutes on the phone I had a new MX1000 on the way.

 

[NeoPTLD]

Originally posted by: mcvickj
Another satisfied Logitech customer here. The middle mouse button on my MX1000 was starting to flake out. 20 minutes on the phone I had a new MX1000 on the way.

Did they provide you with a return label for the bad one? Those bastards at Corsair wouldn't provide a label and basically told me it's my job to do the leg work to get the package shipped back to them.

 

[ajf3]

Just did a Logitech G5... pretty easy to get the RMA auth, but I did have to send the old one back before they'd ship out the replacement.

 

[mzkhadir]

Microsoft has good customer service too and I have gotten many mouse replacements for old bad ones

 

[mundane]

Originally posted by: mcvickj
Another satisfied Logitech customer here. The middle mouse button on my MX1000 was starting to flake out. 20 minutes on the phone I had a new MX1000 on the way.

Hm, good to know. The left button on my VX is getting unresponsive, and the mouse is only a few months old.