When a shipper doesn't have the right info. . .

[episodic]

Ordered something online. The shipping service said that they attempted delivery at 5:45 pm and that the driver keyed in - attempted delivery premises was closed.

1st it is a house - not a business. 2nd, I was outside my house working in the yard till I couldn't see at 6 pm something.

Called and made sure everything was all right address wise and go the usual apology. They said they'd wire the hub and tell them to make sure to get it right or something again.


So what is the deal when this happens? The reason I called is because I thought they maybe had the wrong address as the driver called it a premises (thinking that was a business) - but now I'm thinking other thoughts as they had the address right. . .

Sigh.

 

[trmiv]

He never attempted delivery. The driver was running late and instead of finishing his route he made some crap up. UPS drivers used to do that crap at the apartment complex I used to live in. If they were running late they wouldn't feel like walking up three flights of stairs so they'd just put that they attempted delivery, no one home.

 

[episodic]

That is what I was thinking. Really sucks, I live right by the main highway in a nice level house that is a breeze to get to.

 

[effowe]

Originally posted by: trmiv
He never attempted delivery. The driver was running late and instead of finishing his route he made some crap up. UPS drivers used to do that crap at the apartment complex I used to live in. If they were running late they wouldn't feel like walking up three flights of stairs so they'd just put that they attempted delivery, no one home.

Most likely what happened. What shipping service were you using?

 

[PhoenixOrion]

I had similar experience with UPS when I bought an item online.

I had to call the central customer service to track down the actual address where they delivered my item.
I went to the house (adjacent town about 15 minutes away) and nice lady handed it to me. It was all intact and she was wondering what it was all about. Made me wonder why she accepted the delivery in the first place. You'd think that she would have said something to the UPS delivery person that she wasn't expecting anything or that the name on the box is not hers....weird.

Anyways, bottomline it was a bad experience and in this day and age, it was a big 'WTF?!?!"

 

[Leros]

What I hate is when they dump of your package at the wrong place. I had a package delivered to a bank all the way across town once. My address was right and everything too. Luckily a bank employee was nice enough to bring it to me.

Another time, my package got delivered about 5 houses down the street. The family brought it over later that night when they opened it and realized it wasn't theirs. Not sure why they signed for it.

All of my shipping problems are with UPS. Fedex has been perfect. UPS loses my packages all the time. UPS is often a day late. Fedex has never lost a package and is usually a day early. Fedex ftw.

 

[Gilligansdingy]

DHL pulled that one time on me. Website said some wierd code. Called customer service and the code was changed to attempted delivery. Stated I was home at that time waiting patiently. After a few curse words, they transferred me to my local hub where they place a call to the driver. The driver came back 15 minutes later and dropped the package at the door and ran.

 

[episodic]

Maybe I should've used some choice words too

 

[alkemyst]

another reason I don't use UPS. Not only do they break stuff that I have shipped regularly when FedEx and DHL don't even ding the same boxes....but almost every shipment to the west coast (from the east) had a 'delivery exception' and delayed a day to three (if over a weekend).

 

[Soundmanred]

DHL does this ALL THE TIME. They are the shippers for Dell by the way.