I bought renegade from them, it has some issue with geforce cards, so i took it back, and i couldn't get a refund, he said their return policy changed dec. 1st yet no one there told me ever. So i say can i put it on a pre order game i want to get later, "nope have to use it in the store" then i pick up a gift card for 50, "can't get that either, have to get a game in the store" so pissed me the hell off. I been shopping there since it opened, i almost starting knocking stuff of the shelves but i didn't. This policy is almost as worse as wal mart and k-mart policy. I jus grabbed a game that was the same price (stronghold) and exchanged it and ran out after screaming obscienties at the top of my lungs. Anyone suggest any loop holes or something on how i can get my money back or at least let me pre order the game i was wanting which comes out in like 2 weeks, argh