Originally posted by: b0mbrman
Originally posted by: kranky
Last time I was at Cingular, we got a 1-year deal if we paid more for the phones. Luckily for me, the clerk botched the transaction and after some heated words, we ended up with the 1-year contract for the 2-year phone price.
Why were there heated words and how did that help get the lower prices?
I said when I came in we wanted a 1-year contract. So we checked out the phones, picked them out, and the guy transferred our contacts to the new phones. Then he started the extensive banging on the computer to finish out the transaction. Halfway through, he said oops, I accidentally charged you the 2-year price instead of the higher 1-year price for the phones. I knew it wasn't a mistake, he just wanted to get us into a 2-year deal. So I said forget the whole thing, give us our phones back, and we're going.
More banging on the computer, then he makes a phone call, then he says to me that he had no way of undoing the transaction to reactivate our old phones, and he called Cingular to get them to do it but they can't. It would take three days. (suuuure...)
I said if he didn't reactivate the phones, I was going to call the Cingular corporate office in the morning and tell them about my experience here and how he tried to swindle me into a 2-year deal when I made it perfectly clear what I wanted. And then how he deactivated my phones in order to pressure me into taking the 2-year deal.
At that point, he picked up the phone, made another call, and talked to someone for about five minutes then handed me the phone. It was Cingular, apologizing up and down for the inconvenience, and offering to credit my account for the difference in cost while making sure we had a 1-year contract.
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