- Feb 13, 2001
- 83,769
- 19
- 81
My wife works retail and their new policy (due to chargebacks from people claiming they weren't the persons signing for the card purchase) is to check ID for every check and credit card purchase.
I have witnesses this other places to, the customer goes crazy when their ID is asked for...stating things like 'why would I try to steal this junk?', 'my CC is my ID', 'Are you calling me a crook, I will have your job!' etc...meanwhile the rest of the line has to wait and wait.
Saturday afternoon, one of their regular customers comes in (it's a club/20's style clothing store) with her mother. They were buying a ton of stuff and the mother was loud about how she was picking up the tab and some other stuff that was getting annoying to everyone (the manager was complained to about this woman)...anyways they get to the register.
My wife gets the sale and it's about $300 in clothing the mother brags again she is picking up the tab and hands over a credit card. My wife asks for her ID and then all hell broke loose (the line was also about 10 deep....the store is the largest and most popular in the mall esp on Saturday when everyone is off).
I have it written down since my wife does have a problem with english a little bit sometimes, she was worried if she said something wrong. (Now this is all from her memory of course right after the situation, the manager told her to take a break after this customer, so she wrote it all down..however somethings may be left out or not exactly right)
The first thing she told my wife (who is Japanese) "Do you speak english? Do you KNOW WHO I AM?" I have no idea what those have to do with anything...
My wife said she replied "Yes I speak english, but I am not sure who you are...this is why I would like your ID."
The lady: "The credit card is my damned ID, is there an american here?"
at this point the girl who is about 18-20 my wife thinks (she lives with roommates my wife knows since they come in the store a lot and talk to the staff) yelled "This is the ABSOLUTE last time we shop together, I have told you before about making SCENES....I told you this was my FAVORITE store"....the girl stormed out saying she was sorry to everyone.
the lady: "Now what you do! Why do you need an ID for these rags? Would I ever steal anything made so cheap? Do you know how much my outfit costs?"
my wife: "I am sorry I did not try to upset your daughter, but I do need the ID to check the card, this is policy, I am just doing my job. I can get the manager, or put back these items if you don't want them now. I am sorry but I cannot sell them on a check or credit card without an ID"
the lady: screaming now for an american manager....however the manager there is Korean American.
lady: "oh my god another one! Are you going to tell this girl (my wife is 42, looks 20
) to ring up these items and stop telling customers I am a thief? Do you understand english?"
the manager "yes I understand english very well, I have been in america over 20 years...however like Hiroe said, we cannot accept your credit card without an ID"
the lady stormed out....the rest of those in line started clapping, she came back in to the store and said "YOU WILL HEAR FROM IMMIGRATION AND MY LAWYERS"....
my wife was upset, but before she went on the break two other customers told her she did a nice job not getting angry and still smiled....however my wife was pretty upset about it.
I have witnesses this other places to, the customer goes crazy when their ID is asked for...stating things like 'why would I try to steal this junk?', 'my CC is my ID', 'Are you calling me a crook, I will have your job!' etc...meanwhile the rest of the line has to wait and wait.
Saturday afternoon, one of their regular customers comes in (it's a club/20's style clothing store) with her mother. They were buying a ton of stuff and the mother was loud about how she was picking up the tab and some other stuff that was getting annoying to everyone (the manager was complained to about this woman)...anyways they get to the register.
My wife gets the sale and it's about $300 in clothing the mother brags again she is picking up the tab and hands over a credit card. My wife asks for her ID and then all hell broke loose (the line was also about 10 deep....the store is the largest and most popular in the mall esp on Saturday when everyone is off).
I have it written down since my wife does have a problem with english a little bit sometimes, she was worried if she said something wrong. (Now this is all from her memory of course right after the situation, the manager told her to take a break after this customer, so she wrote it all down..however somethings may be left out or not exactly right)
The first thing she told my wife (who is Japanese) "Do you speak english? Do you KNOW WHO I AM?" I have no idea what those have to do with anything...
My wife said she replied "Yes I speak english, but I am not sure who you are...this is why I would like your ID."
The lady: "The credit card is my damned ID, is there an american here?"
at this point the girl who is about 18-20 my wife thinks (she lives with roommates my wife knows since they come in the store a lot and talk to the staff) yelled "This is the ABSOLUTE last time we shop together, I have told you before about making SCENES....I told you this was my FAVORITE store"....the girl stormed out saying she was sorry to everyone.
the lady: "Now what you do! Why do you need an ID for these rags? Would I ever steal anything made so cheap? Do you know how much my outfit costs?"
my wife: "I am sorry I did not try to upset your daughter, but I do need the ID to check the card, this is policy, I am just doing my job. I can get the manager, or put back these items if you don't want them now. I am sorry but I cannot sell them on a check or credit card without an ID"
the lady: screaming now for an american manager....however the manager there is Korean American.
lady: "oh my god another one! Are you going to tell this girl (my wife is 42, looks 20
) to ring up these items and stop telling customers I am a thief? Do you understand english?"the manager "yes I understand english very well, I have been in america over 20 years...however like Hiroe said, we cannot accept your credit card without an ID"
the lady stormed out....the rest of those in line started clapping, she came back in to the store and said "YOU WILL HEAR FROM IMMIGRATION AND MY LAWYERS"....
my wife was upset, but before she went on the break two other customers told her she did a nice job not getting angry and still smiled....however my wife was pretty upset about it.
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