Some people =)
I know someone who works for a big computer distributer in the UK. When he started off he worked in the help centre, answering phone calls and advising customers on how they should fix their PC. On customer rang up...
Customer:"Hello, The coffee cup holder you bundled with my PC has broken"
Help: "Coffee cup holder sir?"
Customer:"Yea, the one you where you press the button and it slides out"
Help: "No, I believe that's your CD-ROM drive. And I also believe you have just voided you warrantee on it too."
How can people in this day and age be so computer illiterate eh?

:|