What's the difference between Cisco SmartNet Total Care, and SmartCare?

[Cooky]

Has anyone here used SmartCare?

What was your experience like, and would you recommend it over SmartNet Total Care, or other services that are provided directly by Cisco, instead of through a VAR?

TIA

 

[alkemyst]

This should help: http://www.techdata.com/(S(bktv3x45...s/cisco/document/ServicePDFs/smartcare_qa.pdf

 

[Cooky]

Thanks for the link - that PDF has very useful information.
P.49 says SmartCare supports up to 200 devices.
Is that just the target audience, or a hard limitation?

Anyone has actually used this SmartCare service, and liked / hated it?

 

[alkemyst]

AFAIK it's pretty new and I don't know many of our clients using it. We are Cisco's #1 partner across almost all markets.

We offer our own managed services which would probably be cheaper than Cisco's offering and we are more intimate with the projects.