InflatableBuddha
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- Jul 5, 2007
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Originally posted by: moshquerade
it's not so much the word, it's the tone, and the reason the person says it.
and anyone who says words don't offend or bother you is fos.![]()
Spot on, Mosh!
I had a summer job as a customer service person in a department store when I was in school, and communication was one thing I was trained on. Communication is comprised of body language, tone and words.
I don't remember the exact percentages from the study they quoted, but body language is far the most important factor, comprising about 55% of the message. Tone of voice makes up just under 40%. Word choice only factors in 7-8% of how the message is interpreted.
Certainly some words are offensive, but they become much more offensive depending on the tone used, and any accompanying gestures.
