What utility to "justify" RMA-ing a Western Digital SCSI drive?

[Kwad Guy]

I have a couple of Western Digital SCSI drives that
appear to be defective out of the box (one gives
bad block messages when doing a low level format
using the SCSI card built in utility, the other
IDs itself times out without ever becomming "ready&quot.

When I've had bad WD IDE drives, I've used their DOS
programs to test the drives and provide a basis for the
RMA (it generates a form that can be submitted with the
RMA).

But WD doesn't provide DOS based SCSI drive utilities.
THey do provide a Windows-based utility for SCSI drives.
I haven't yet downloaded/run it yet...Anyone know if this
SCSI program test the drive and generate an RMA form?

(This would be for the bad blocks drive; the drive that
won't become "ready" obviously isn't going to be testable).

Or do I just send the drives with my own assertions about
their problems and WD accepts my claim?

Kwad

 

[sirfergy]

They should just accept your claim

 

[julianf]

what does RMA stand for?

 

[MonstaThrilla]

Returned Materials Authorization

 

[Nosferatu]

If the drive is untestable, they will accept a RMA on it. I had a 18 gig and the thing would not power up. So there was no way to test it. They replaced it with a 20 gig. quick turn around too.