What the hell is going on?

[NeilPeart]

I ordered a product from www.emscomputing.com on the 24th. My credit card was charged on the 26th. They have still not finished processing my order, as my tracking number is still unavailable. I emailed both their sales and customer support representatives on the 27th, and I just received auto-responses today. I called their 1-800 number and local Florida number, and they said the phone services will offline while they move to another location. I tried faxing them my concerns, but the number didn't work. I am now stuck with a product that was charged to my credit card - a product that I may never see. What options do I have at this point? Has anyone ever dealt with ems computing? I am really frustrated, as my client expected his computer to be finished within a reasonable amount of time. I don't know what to do. :|

 

[ATLien247]

Sounds kind of shady. Personally, I would have the charge reversed immediately.

Then again, things get out of whack when a company moves locations. So they could be just a little behind schedule, or something...

 

[MajesticMoose]

Check out what is said here

 

[J3anyus]

Whatever you ordered will show up, it just might take longer than you expected, and it's unlikely that you'll receive your tracking number(s) before the item arrives. EMS is okay...they'll get your order to you. They just won't be too quick about it.

 

[QTPie]

it doesn't seem rite to me

 

[NeilPeart]

One thing I neglected was to check Reseller Ratings - had I done so I would have realized that EMS takes "a little longer" to ship their products. Their current move will probably affect the situation negatively. I'm still not sure whether to dispute the charges and order from another company, or simply to wait it out. Thanks for the advice guys.

 

[NeilPeart]

I finally received an email from EMS Computing, and it wasn't a good one:

"Dear Valued Customer,

We have received your recent order; however, we will be unable to ship your product(s) in a timely manner. As a result, we have cancelled your order. In the unlikely event your credit card was charged (mine was indeed charged), a full refund will be posted to your account within 3-5 business days. We sincerely apologize for any inconvienience this may have caused you, and hope we may be able to better serve you in the futue." (Spelling errors left intact for accuracy).

This email arrived today (Sunday, 8/4/02). I ordered the product on the 24th of July! My credit card was charged on the 26th. After repeated inquiries via email, phone, fax, and even snail mail, I finally received a brief, impersonal letter. Why it required 11 days to even illicit a response is beyond my ken. Now I know to check Reseller Ratings before I buy from any company. Thanks for the advice guys. Beware EMS Computing. :|

 

[Mucman]

NeilPeart, I don't know if I will be able to take any of your posts seriously unless it's about Rush , sorry but I think that's the way it has to be

 

[wfbberzerker]

check out this posts in hot deals forum....

post 1
post 2
post 3

 

[Chaotic42]

I ordered from EMS and it was slow, but my package came without a hitch.

 

[NeilPeart]

I have learned my lesson; NewEgg is now my main vendor. Chaotic42, I'm glad you received your order - I wasn't so lucky. Mucman...crazy Rush fans...