What should i do?

[soup or man]

I sold my Intel Retail Edge bundle(individually) on eBay. The person who purchased my copy of WinXP Pro is now claiming that i sold him a bad disc. in my auction i said that it was an OEM copy, but he told me it is not. I guess OEM isn't what i thought it meant? And is this a big deal? He also said that he tried to activate the software via the internet, and it told him it was an invalid key, which it shouldn't be since the sleeve it came in has never even been opened. Anyway, what should I do here? refund him the money?

 

[imported_Mike]

The retail edge is a NFS version of the os...tad different from OEM.

 

[soup or man]

i'm assuming that means "not for sale" right? besides the fact that i shouldn't technically have sold it, would that be a reason to refund him his money?

 

[imported_Mike]

Well, it is a different type of license...but it should be valid to register if unused.

 

[soup or man]

here's another thing i did wrong:

After the auction he sent me an email asking if it had a COA with it. I hadn't looked at my bundle for a few weeks, and i thought there was one with it. I told him yes, and upon further investigation(when i packaged it up) i realized there wasn't one. he's mad he doesn't have that either. Is the COA just some kind of microsoft seal of "yep it's real"? If that's the case, should it matter?

 

[BannedTroll]

Originally posted by: soup or man
here's another thing i did wrong:

After the auction he sent me an email asking if it had a COA with it. I hadn't looked at my bundle for a few weeks, and i thought there was one with it. I told him yes, and upon further investigation(when i packaged it up) i realized there wasn't one. he's mad he doesn't have that either. Is the COA just some kind of microsoft seal of "yep it's real"? If that's the case, should it matter?

No the COA has the key.

 

[soup or man]

this one was in one of those paper sleeve things. the key was printed on a sticker on the front of the sleeve(where the see-through plastice circle is) and the sleeve was sealed with a barcode sticker.

 

[styrafoam]

The disc was bad, or the cd key was invalid? It couldn't be both, how could he even get to a point where a key was needed on a bum disk? If the disk wouldn't install at all then he could have a bad one, or a million other possible hardware problems. If he is trying to use the key on a different version of windows xp than it was intended then it will give him an invalid error also.

 

[soup or man]

i'm sorry, i simply meant that i sold him a bad disc, as in there was a problem. I'm assuming he got it installed OK, he just said the key was invalid when he tried to activate it.

 

[styrafoam]

If you are 100% sure you gave him the legit cd that came with the bundle and never registered it then he should be able to call and activate over the phone. They may issue him a new key, its about the only option he has other than sending the bundle back to you. I guess its possible that someone may have pinched the key along its way to you.

 

[lepper boy]

if he tried to activate it over the net wouldn't that mean that it is installed???? since to do that it has to be working in the first place??

d

 

[soup or man]

Well that's what I was thinking too...I've never come across a problem where it lets me put the CD key in, and then when i activate it, it THEN says it's invalid.

Do you think it's possible he's trying to pull a fast one on me? It seems like a rather ridiculous thing to do. He appears to be some sort of businessman, he lists a website in his signature...which actually doesn't appear to be one now that i check....and in fact isn't even registered when i check at networksolutions.com

 

[BannedTroll]

Originally posted by: soup or man
Well that's what I was thinking too...I've never come across a problem where it lets me put the CD key in, and then when i activate it, it THEN says it's invalid.

Do you think it's possible he's trying to pull a fast one on me? It seems like a rather ridiculous thing to do. He appears to be some sort of businessman, he lists a website in his signature...which actually doesn't appear to be one now that i check....and in fact isn't even registered when i check at networksolutions.com

Unless someone else snagged the key or he entered it wrong he is trying to screw you. If not all he has to do is call MS after generating a new key.

Also there was an issue with SP2 that XP kept asking for activation after it was activated but I doubt he ran into that problem.

 

[Mr. Lennon]

I bet he probably used it and thinks he can pull some shens to get money back. Tell him to call microsoft, its not your fault.

 

[soup or man]

Ok, thanks for the advice guys. I sent him an email apologizing about the COA thing, and asked him if he had called MS yet. I'll let you guys know how it turns out.