What MB maker has the best customer service?

[ricleo2]

My fairly new EVGA SLI MB has died. So I have to RMA it to EVGA for another one. While this process plays out I have to get a new one as I can't wait. I decided to get one with an Intel chipset. After years of haggling with contractors at my job, I have rather make all my purchases with companies that have stellar customer service. Who would you consider and why? Thanks for any response.

 

[nenforcer]

Reseller Ratings
http://www.resellerratings.com

I have used NewEgg, MWave and PCAlchemy most frequently in that order.

Check out the site above before you order from any place online that you have not ordered from before.

 

[Heidfirst]

eVGA would be 1 of if not the highest rated - of course they don't make/market Intel chipset solutions afaik.
Don't they do advanced RMAs?

 

[ricleo2]

Originally posted by: Heidfirst
eVGA would be 1 of if not the highest rated - of course they don't make/market Intel chipset solutions afaik.
Don't they do advanced RMAs?

Ah, yes. They do advance RMA's. But I have settled on an Intel chipset and will sell the board I get back from EVGA.
Nenforcer: I am referring to MB manufacturers and their customer service reputations.
Thanks for the responses, anyone else?

 

[deruberhanyok]

MSI has fantastic tech support and customer service. I've dealt with them more than others but I've always gotten an e-mail response within a day. Getting spare parts is a snap and they've been a big help in troubleshooting as well (sending a beta BIOS, for example). I've never had to deal with them as far as returns go, though.

 

[o1die]

For returns, Msi has been pretty good. They answered the phone and my emails quickly; expect a 2-3 week wait for rma's to be processed, shipped, and received. You'll be lucky if they even look at your board within 6 days; support just isn't what it used to be; all the board makers have cut costs to try to stay in business.

 

[PClark99]

Asus is decent in my experience.

Whatever you do, stay away from Abit. Customer Support is non-existent.

 

[nerp]

It is a shame that EVGA doesn't make intel boards.

 

[brencat]

Originally posted by: PClark99
Whatever you do, stay away from Abit. Customer Support is non-existent.

Well, you won't have to worry about that much longer since Abit is leaving the motherboard business.

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