Personally, I was excited over FFXI until I bought the game and installed it. Other than the 1 hour install, and subsequent 2 hour download of updated files, the install section was easy.
Then I got to the UI. You could tell the game was made for a gamepad, and that adding keyboard support was some kind of afterthought. When comparing it to EQ, a game released years before, it was geniunely terrible. That alone was enough reason to never play it again. Then there is the solo play. I don't like to group with other players, I rarely have time to take 3 hours and find a solid group. When I play a game I want to get right to work on the long, boring exp grind. In FFXI, no class can solo effectively between 15-30 and only 1 class can solo well after 30 (Beastmaster).
Oh, lest we forget the huge population of Japanese high level players who don't speak English and generally look down on the Americans infesting their game (and they should, we are all newbies and they are the 1337 vets).
I shouldn't be comparing it to EQ, and maybe that's the fatal flaw in my argument. Nonetheless, FFXI gets a big thumbs down from me. Looks like I'll be waiting for EQ2 in six months or so.
Cheers,
PurgZ