What makes a software restart the computer?

[TUKIN18S]

At the school I work for the band director bought a program called Finale 2006. It installs 3 separate programs. When we try to run one of them on the machine it automatically reboots. I opened the permissions wide open and still. I reinstalled and still. I ran procxp to see what files it accesses. Could this be a registry issue? I installed it on another older Win2k machine with SP4 and it works fine. Any suggestions? thanks!!!

 

[CalvinHobbes]

It may be causing a blue screen in XP and the machine is set to automatically reboot on errors like that.

 

[skace]

Flat out reboots are usually driver related or low level system related (Usually memory accesses). Although that sounds like it should limit it to very specific things, it doesn't. I would try disabling your virus scanner if you can afford to. Check the eventlogs post-reboot also.

 

[TUKIN18S]

Will do that

 

[TUKIN18S]

Oh, where is the setting at in win2k to not reboot on fatal errors? I can't seem to find it.

NEVERMIND I FOUND IT!!

 

[Xyo II]

hey, at the high school I attend, the band director wants me to help him w/ finale- it won't let you use keyboards hooked up in the program, you know, if you start playing something, and have the program put the notes in for you.

Edit: p.s., it's on an imac 🙁

 

[TUKIN18S]

Not sure on the MAC. What port do you have the piano plugged into? My problem is arising in the Finale Performance Assessment program on a WIN2K machine.

 

[TUKIN18S]

I tried running it with the virus scanner disabled with no luck. the event log is:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x6f83b631, 0x00000002, 0x00000001, 0xeb83b614). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini111705-03.dmp.

Not sure how I can fix this. I am more of a hardware kinda guy.