What kind of policy is this (Chipotle delivery)

[darkswordsman17]

Ordered some food from Chipotle, via their website, which I'd done a couple of times before. Food arrived, but was missing about half of the order. I look at how to contact them about this and see they have a webform thing or a phone number. Assuming the webform wasn't going to be very quick, I called the number, which just sent me to a DoorDash person, although I didn't know that at the time. We could barely understand each other because apparently they were outside or something and it was windy. This person was not the one that delivered the order either (was a guy, when the person that delivered was a woman). They tell me they'll contact the restaurant and call me back. About 5-10 minutes later they call back, apologize, and say I'll be issued a refund and something about a percentage (I thought they'd said 50%) but say its up to the individual restaurant on what they'll refund, which kinda makes sense but also doesn't. It should be pretty clear what to refund. I ask if I need a certain number (don't think I got a specific order number when ordering) if I need to follow up on this since they say it'll take up to 10 business days to be refunded. I then get an e-mail from this random DoorDash person with the confirmation and I'm thinking, uh, what? Then the next day I get an e-mail about my refund amount. Its for 15%, which doesn't cover what was missing from the order. Its apparently their standard to just refund 15%. What the fuck?

So I then go through their online webform to complain. I get an apology and vouchers for 2 free entrees (which basically does just cover the amount missing). If I hadn't bothered to do that I wouldn't have even received that. I had no other recourse (since DoorDash couldn't do jack shit to fix it, which it wasn't even their fuckup to fix in the first place as the bag was sealed with multiple stickers so there's no way they opened it and took the food) and had to do a 2nd order just to get the remainder of the food (which thankfully was enough to qualify for free delivery otherwise I'd have been extra pissed; although now, I'll have to order enough to get free delivery when using the vouchers or else I'll get charged for that).

No idea why we didn't have the option to just get the rest of the order delivered ASAP at no charge. Which frankly, they should have done that as well as offered something extra for the hassle. For them to not even refund the amount that was missing from the order is ridiculous, and I'd guess possibly even straight up illegal.

 

[BarkingGhostar]

Blacklist them and Yelp them good.

 

[nutxo]

Last time my delivery was wrong chipotle had me bring in my reciept and they refunded me for the whole meal.

That being said. Delivery fucking sucks. I had a delivery fron dickies that got here and was missing half the stuff and when I called they said the driver left it on the counter but I could come pick it up. I didnt have a vehicle here so I was SOL.

Another time I ordered KFC a while back. About 30 minutes after I ordered I got a call from the driver letting me know they were out of original recipe. I said fine,. do extra crispy. My food took another hour to get here. When the driver showed up he said there was a fight at the store and that they sent 2 cakes for me having to wait.

The cakes had an expiration date the day before. We ordered 3 3 piece meals. 2 white and one dark. Both of the white meals only had one breast and they were almost black they were so overcooked. You couldn't cut them they were so hard.

The store referred me to grubhub. Grubhub wanted the transaction number and then said it didnt exist. They wanted my phone number and then said I didn't have an account even though I was actually on my account looking at it . I asked how the driver called me and they said they had no idea. I had the receipt and they didn't care I wont order from any place that uses grubhub now. I only begrudgingly order stuff when my wife makes me.

Last time I just ordered jack in the box. The food was 21 bucks. After fees and tax it was 39. My wife made me tip the driver 5 bucks.

For 44 bucks we could have had nice steaks with grilled artichokes and maybe caprese and bread.

 

[ponyo]

Why do you guys use food delivery when it's more expensive? How do you justify it? Is the convenience worth the extra cost?

 

[snoopy7548]

Maybe they don't own a car or are incapacitated. I agree, though, it's a waste.

 

[shortylickens]

Why do you guys use food delivery when it's more expensive? How do you justify it? Is the convenience worth the extra cost?

SOME restaurants (not all) are using delivery exclusively during the quarantine.
Some are using carryout exclusively, but they do it in the parking lot or sidewalk in front of their door.
Many places are using a little of each.

 

[deadlyapp]

The only reason I use delivery is because of the free perk through doordash and my chase card. I've had very few issues like the ones above but I would also never order from a fast food restaurant.

Generally the only issues I have are when trying to make special requests. A lot of times I'll call the restaurant directly after placing the order to make sure they got the note.

The only major issue I think I've had was ordering from pf changs and they made one of the items wrong and we had someone who was allergic. We disputed through doordash and they refunded the full amount of the entree. Thankfully we had extra food else yes we would have been bitter.

 

[Captante]

Why do you guys use food delivery when it's more expensive? How do you justify it? Is the convenience worth the extra cost?

I only use delivery once in awhile when I'm feeling super-lazy for just that reason. Further after whats come out recently about delivery-service price-gouging independent restaurants and treatment of workers I will only order from places that employee their own drivers.

 

[WelshBloke]

Grubhub wanted the transaction number and then said it didnt exist. They wanted my phone number and then said I didn't have an account even though I was actually on my account looking at it . I asked how the driver called me and they said they had no idea.

I be "OK so as this transaction doesn't exist you'll be ok with me filing a charge back for a fraudulent transaction then?"

 

[VirtualLarry]

Think that's bad... I ordered some stuff, around a MONTH ago from Newegg. From various China-sellers in their "marketplace".

Two orders of webcams, two orders of wipes.

Wipes, showed me tracking numbers right off, but still say "waiting for reciept of package". A month later.

Webcams? One was delivered in Chicago (I'm on the East Coast), one just says "Delivered" (but the final tracking number, a USPS number, says "waiting for receipt of package to USPS"), and I don't have either of them.

Edit: Sorry for my prior rant. Whether it was just the extended logistics of getting to me from China, or whether Newegg saw my prior rant, and decided to help me out, I don't know.

But so far, statistically-speaking:

I ordered two orders of alcohol wipes, and two orders of webcams, and some masks from China.

The masks showed up after nearly a month, one of the orders of the wipes showed up a month and a week later, without any tracking showing for a month, and the first webcam order was delivered to the wrong city and state somehow, so I contacted the seller, and they offered to ship me another order, which I have yet to see or receive even a tracking number for. The other order of webcams, that the tracking seemingly stopped in New Jersey, finally got to me two weeks later, somehow, miraculously I think.

So, I received 1/1 order of masks, from a China-seller, 1/2 orders of wipes from a China-seller, and 1/2 orders of webcams from two different China-sellers. So, that's 3/5 orders received thus far from China-sellers, in the last two months. We'll see if that gets to 5/5.

 

[kn51]

Why do you guys use food delivery when it's more expensive? How do you justify it? Is the convenience worth the extra cost?

Never understood it either.

 

[nutxo]

Never understood it either.

Getting a business off the ground. I'd head to my 9 to 5 (7 to 330 actually ) while my wife was starting at 630 am at the new business. When I got off I'd go help and we would work until 7 ish at night. That was 7 days a week.

When your so tired you can barely walk cooking isn't always an option

 

[ponyo]

Getting a business off the ground. I'd head to my 9 to 5 (7 to 330 actually ) while my wife was starting at 630 am at the new business. When I got off I'd go help and we would work until 7 ish at night. That was 7 days a week.

When your so tired you can barely walk cooking isn't always an option

So why not call the restaurant and pick it up yourself rather than use Grubhub, Doordash, UberEats, etc? Why use a middleman? It's more expensive and it takes longer to get your food if you use these delivery services. Too tired to drive 5 minutes?

 

[nutxo]

So why not call the restaurant and pick it up yourself rather than use Grubhub, Doordash, UberEats, etc? Why use a middleman? It's more expensive and it takes longer to get your food if you use these delivery services. Too tired to drive 5 minutes?

Sometimes,. yeah. Doing all that and still taking care of a house, yard and family. The first 22 months were absolute hell and we weren't in the black until 2 months before the commie cough hit.

 

[Captante]

Think that's bad... I ordered some stuff, around a MONTH ago from Newegg. From various China-sellers in their "marketplace".

Two orders of webcams, two orders of wipes.

Wipes, showed me tracking numbers right off, but still say "waiting for reciept of package". A month later.

Webcams? One was delivered in Chicago (I'm on the East Coast), one just says "Delivered" (but the final tracking number, a USPS number, says "waiting for receipt of package to USPS"), and I don't have either of them.

Seems that Newegg uses "Newgistics" for delivery (some subsidiary???), and they... apparently... can't even put the right shipping labels on packages.

So I'm out like $200.

FUCK NEWEGG (Marketplace).

Edit: FUCK CHINA SELLERS TOO. Don't EVER order from China-sellers on Newegg. You WON'T get your orders (*). Way worse than ebay.

Edit: Recently ordered some refurb Haswell quad-core SFF PCs from "TheGoodComputerGuy" on Newegg Marketplace, that transaction went smooth and quick, the refurb PCs were clean and work well. They're a US seller, obviously.

Also bought a month or two ago, a Lenovo EMC NAS units from Centrix Intl., that got shipped quickly, I still have it BNIB, so I can't comment on whether it works or not. Again, a US seller.

US sellers with good rep == Decent to deal with. China-sellers? DIAF.

(*) Nota Bene: I did (finally, after like over a month) get a 50-pack of masks, from a China-vendor. I forgot about that initially. But so far, I'm like 1 for 5, at actually getting the items that I ordered, from China-sellers on Newegg Marketplace.

I don't buy from "Marketplace" sellers on Newegg or Amazon unless it happens to be a company I recognize that has a decent reputation of its own.

 

[darkswordsman17]

Why do you guys use food delivery when it's more expensive? How do you justify it? Is the convenience worth the extra cost?

A lot of places offer free delivery if you spend a certain amount (like $10-20, which we usually are getting that much food so its easy to meet that stipulation). Plus right now a lot of places are waiving delivery fees entirely. If you do it direct through their app/website it also doesn't have the elevated pricing that they do through delivery services like DoorDash/GrubHub/etc, and quite a few have been offering other specials.

Which, I don't normally order delivery, I think we've only been ordering it like twice a week which is about inline with how often we'd go out to eat before. And yeah the delivery fees for some places are high. I definitely won't be making a habit of ordering through the 3rd party services/apps either as their pricing is way out of whack I think (its like $6-10 extra in fees and higher prices on $20-30 of food).

I be "OK so as this transaction doesn't exist you'll be ok with me filing a charge back for a fraudulent transaction then?"

I have to imagine that happens but then I'm guessing that might get blacklisted from their service, which I honestly probably wouldn't care about much but others would.

If it were for more money though I'd be raising absolute hell with them. Instead I'll just mostly stop ordering from them, and will look for other options. Unfortunately many other mexican food places we can't order quite the same thing we do at Chipotle and/or they're quite a bit more expensive for not much if any better food (and often less quantity for the price). There was another place, Qdoba, that offered what we like and also even more that most places don't, but there's only one anywhere near us, which I think permanently closed (its been listed as closed since almost the start of stay at home like 2 months ago), and even it was kinda out of the way (and don't think we could order delivery from them to our place).

 

[TeeJay1952]

If you spend $500 a month for a car, insurance, gas, maintenance and Driver Licence fees and no longer drive because of age, ailments or environmental concerns than the occasional Doordash might seem warranted.