What is Samsung's policy on dead pixels?

[kentsfield]

I have bought a samsung 245B 11 days ago. I`ve found one dead pixel. It doesn`t bother me. But I want to change the monitor for LG and i hope this can be an excuse in the store. Does samsung have 0 dead pixel policy within 14 days? Im from europe.

 

[Mavrick007]

According to this, on a 21"-24" Samsung monitor, they do not replace unless there are 17 or more dead pixels.

Samsung Policy

I know that 1 dead pixel is irritating, especially if it's in an area that you look at quite often. You might get by and be able to bring the pixel back to life.

If your LCD screen has a stuck or dead pixel, it's usually because the liquid in the liquid crystal display (TFT LCD) has not covered that pixel fully. Try the following steps to spread the liquid and unstick the pixel:

1. Turn your computer on, but leave your monitor off.
2. Using a soft cloth, gently apply pressure to the area where the stuck pixel is. Do not apply pressure anywhere else, as this may make more stuck pixels.
3. While applying pressure to the stuck pixel, turn on your monitor.
4. Remove the pressure. In most cases, the stuck pixel will now work correctly.

This last bit was taken from Samsung's site and their suggestions to bring the stuck pixel back to life. Hope it helps.

 

[kentsfield]

Thanks for the reply. I already tried various methods but nothing works.

 

[FrancesBeansRevenge]

You might want to try the Samsung Europe site to see what the local policy is.
The Samsung US dead pixel policy Mavrick posted is HORRIBLE!

I am in Australia and my 226BW has a 3-years ZERO dead pixel garuantee. Within 14 days the retailer will replace and after 14 days Samsung will do an on-site swap. I will be returning my panel because it has 1 dead pixel.

Samsung Australia dead pixel policy

Samsung monitor products conform to the ISO 13406-2 standard with regards to dead or missing pixels.
All LCD monitors:

Within 14 days of purchase if the monitor has 1 dead pixel or more anywhere on the screen you are entitled to go back to the place of purchase for them to replace it for you.

15/17" LCD monitors:

Outside the 14 days of purchase, if there is 1 dead pixel within an 8cm x 8cm squared box in the middle of the monitor we will replace it under the warranty. Outside the 8cm x 8cm squared box there needs to be 3 or more dead pixels before we can replace the monitor.

19/21/24" LCD monitors:

Outside the 14 days of purchase if you have 1 or more dead pixels anywhere on the screen we will replace it for you under warranty.

32/40" LCD monitors:

Outside the 14 days of purchase you require 3 or more dead pixels anywhere on the screen before we can replace it.

For product support please contact our Customer Support department on 1300 362 603.

 

[j0j081]

here is a tip. Do NOT Call customer service. they will tell you that because your number of dead pixels does not exceed a certain amount they won't be able to replace the product for you. HOWEVER, If you register your lcd online and submit an online repair request they will! Doing an online repair request skips the customer service block and sends it straight to the factory for approval. If you want to make sure you get one just put multiple dead/stuck pixels in the comments. They will then ship you a new lcd to your house (w/cc hold) or to a UPS store to exchange. Once they receive the monitor and find it only has one bad pixel they won't care. If they do I'll buy you a new lcd myself.

 

[Peter]

Well, practically all commercial grade panel monitors are ISO class II - and that means (roughly) 7 dead per million pixels are within spec. There are finer rules, so a monitor with fewer but closer together defects may be out of spec as well.

Thus, with one dead pixel, you sure don't have a case - unless your retailer or manufacturer has specified something better, or forgotten to specify the pixel defect class at all.

 

[WaitingForNehalem]

So I found 2 stuck pixels on my Samsung 24 inch 245BW monitor. I called Samsung and had to argue with the guy to replace it. He was trying to tell me you needed 17 dead pixels to replace it. He then talked to his supervisor and asked me if they are black (dead) or discolored (stuck). I told him they were discolored and apparently those are under warranty. Now I'm waiting for my new monitor to arrive!

 

[taltamir]

But I want to change the monitor for LG and i hope this can be an excuse in the store. Does samsung have 0 dead pixel policy within 14 days?

This has absolutely NOTHING to do with SAMSUNGS dead pixel policy... this is the STORES dead pixel policy...
What is the return policy they have? generally speaking you are better off not mentioning the dead pixels. just go to the store and tell them you are unsatisfied and want to return for a refund... when you did, buy a new monitor. Make sure to only buy monitors from a no questions asked refund store.

Samsungs dead pixel policy is in case you decide to call samsung to put in a repair request with them (the manufacturer). which there is NO reason for you to do within 14 days of purchasing. (now, if dead pixels appear a few months down the road... that is something for samsung).

Another thing, it is typically 7 dead pixels per the entire monitor, OR 3 or 4 dead pixels within a single square inch. (4 square CM?). Aja, if your dead pixels are bunched together, it can still go.

 

[Insomniator]

It's pretty ridiculous that dead pixel policies even exist. I don't know how much it would cost to actually test these panels or just to allow replacements for any dead pixels but why should customers be forced to accept a defective screen?

From samsung: "having a few "bad" pixels is not considered a defect"

How is that NOT a defect?! Ridiculous.

My samsung 25.5 has 2 pixels that appear stuck but I don't really know whats wrong with em... I can only see them on some angles and backgrounds and they appear to change color almost as if they were just wet spots on the screen. I can't see them unless I look for them so I don't care but its ridiculous to say that isn't a "defect"

 

[ViRGE]

Originally posted by: Insomniator
It's pretty ridiculous that dead pixel policies even exist. I don't know how much it would cost to actually test these panels or just to allow replacements for any dead pixels but why should customers be forced to accept a defective screen?

The issue comes down to the fact that throwing away every bad panel would make monitors expensive. You have to make tradeoffs right now to get 24" panels for $300. If the bad panels were not sold, then that monitor would easily be $600 to cover the losses from bad panels.

If you don't want dead pixels, start looking at higher end models.

 

[phexac]

This is why I always buy my monitors at Best Buy. They will allow you to replace it for ANY reason what so ever. It may be a bit more expensive than newegg, but it's well worth it. When buying my current Samsung 245BW, I had to get a replacement twice before I got one with no dead pixels at all. The first 2 had one and two dead pixels each.

 

[s44]

Costco

 

[alcoholbob]

Originally posted by: phexac
This is why I always buy my monitors at Best Buy. They will allow you to replace it for ANY reason what so ever. It may be a bit more expensive than newegg, but it's well worth it. When buying my current Samsung 245BW, I had to get a replacement twice before I got one with no dead pixels at all. The first 2 had one and two dead pixels each.

Well TBH Best Buy is only 14 day return policy. There are a few out there with 30 day return policies. You will notice Best Buy & Circuit City have extremely wordy receipts talking about items which may have restocking fees (TVs aren't usually) and also return/refund policy.

The reason they do so, is because any card acceptor that accepts payment via electronic means (credit card, debit card, etc), unless states their rights explicitly, are assumed to have a 120 day, no questions asked, full refund return policy. And if the card acceptor refuses to take a return, the customer gets ALL his money back, AND keeps the merchandise. Awesome, huh?

 

[taltamir]

Originally posted by: Insomniator
It's pretty ridiculous that dead pixel policies even exist. I don't know how much it would cost to actually test these panels or just to allow replacements for any dead pixels but why should customers be forced to accept a defective screen?

From samsung: "having a few "bad" pixels is not considered a defect"

How is that NOT a defect?! Ridiculous.

My samsung 25.5 has 2 pixels that appear stuck but I don't really know whats wrong with em... I can only see them on some angles and backgrounds and they appear to change color almost as if they were just wet spots on the screen. I can't see them unless I look for them so I don't care but its ridiculous to say that isn't a "defect"

they made sense VERY early on... they still make sense for CRAPPY manufacturers...
But for most they are no longer needed.

I make sure to only buy from places that I can return the monitor even for a single dead pixel. (at least early on)... costco is my favorite monitor store... 90 days no questions asked for a full refund. they even refund you the cost of shipping!
If you were too cheap to pay the insignificantly more that costco would charge (compared to say, newegg who has an 8 dead pixels policy), then I have no pity for you.

Ofcourse, some people are just plain unaware.

But this gives people extra choice... I did buy a monitor from a place with a dead pixel policy once cause it was so much cheaper, I decided I can live with dead pixels for that price.