What is it with parcel couriers?

[destrekor]

I pay for 2 day shipping (never mind the fact I placed the order on motorola's site on Monday), it gets picked up Wednesday and I'm supposed to receive it by 8pm Friday (Today).
You can guess I didn't receive it.

I call at about 8pm, sit on waiting queue for over 20 minutes, and by the time they pull it up, they see it's been scanned again (latest scan was this morning, "on truck for delivery."), saying it's back at the local facility.

The CSR tells me, "looks like the driver didn't have time today."
Uh... k?

Fuck off with that nonsense. You deliver until 8PM, weather today was melting snow and light rain. Your wonderful logistics means you can turn a 2-day shipment into who knows how long now? I have to wait to hear back from the locals tomorrow morning to see about Saturday delivery. I am demanding that - I would do the same even if it was only a box of toothpicks that I won't need for another year. Honor the service paid for, or fuck off and give the shipper a refund so they can refund me.

I know I need to work on patience at times, but seriously - this is amateur work. I never once had UPS run out of delivery time and hold onto my package.
Sure, if the truck got into an accident, or something else - annotate that.

If a driver senses there is not enough time for whatever reason, aren't there logistics to do here to ensure the work gets done?


Dammit... the longer this phone sits naked, the more I am sure I am going to drop it and create a beautiful spiderweb pattern all over the glass.

 

[cpacini]

Seriously dude, it is December 20th, some stuff is going to get delayed. The world will not come to an end if you do not get your phone case for another day.

 

[John Connor]

There are starving people in Africa. Relax.

 

[destrekor]

Seriously dude, it is December 20th, some stuff is going to get delayed. The world will not come to an end if you do not get your phone case for another day.

Never said it would?

I like to bitch and moan. Gives me a sense of closure, apparently. :\

 

[Newbian]

/1stworldproblems

 

[alkemyst]

OP, write a letter to them. Post it here.

You still have time to win the most owned of 2013 thread.

 

[RaistlinZ]

Hot girl to play sad song until you receive your package.

 

[SunnyD]

Not very good logistics for a logistics company.

 

[destrekor]

Not very good logistics for a logistics company.

See - that's all this was really about. I just have an inexplicably difficult time making short concise points, especially when I'm in the middle of bitching and moaning.


Good ol' Brown definitely seems to have a reason to have such gleeful pride for its Logistics.

 

[Sluggo]

UPS should have a bitch and moan forum on their website.

Customers could go and whine endlessly about not getting their internet trinkets in a timely manner, and the UPS employees could antagonize them by posting pictures of the packages sitting in a dark corner of the hub.

 

[Tsavo]

There are starving people in Africa. Relax.

They wouldn't be starving if they had two day shipping.

 

[destrekor]

UPS should have a bitch and moan forum on their website.

Customers could go and whine endlessly about not getting their internet trinkets in a timely manner, and the UPS employees could antagonize them by posting pictures of the packages sitting in a dark corner of the hub.

That would be cruel, sir.

Besides, there's no time for that on the line. Any free time is spent playing shuffleboard, soccer, catch, etc - usually, creatively mixed into working the line.

 

[John Connor]

They wouldn't be starving if they had two day shipping.

So we are supposed to feed 'em?

 

[Scotteq]

UPS should have a bitch and moan forum on their website.

Customers could go and whine endlessly about not getting their internet trinkets in a timely manner, and the UPS employees could antagonize them by posting pictures of the packages sitting in a dark corner of the hub.

If you want to see the UPS guys' packages, there's already plenty of sites for that...

 

[Mixolydian]

If a driver senses there is not enough time for whatever reason, aren't there logistics to do here to ensure the work gets done?

There is. It's called "Deliver tomorrow".

I'm not 100% certain, but around the holidays I don't think shipping times are guaranteed - except on NDA's.

You do realize that this is insanely busy time of the year for shipping, right??

 

[sdifox]

No trees are safe!

 

[shortylickens]

this thread sucks.


BUt I love all of you very much.

 

[Lifted]

If a driver senses there is not enough time for whatever reason, aren't there logistics to do here to ensure the work gets done?

Apparently not.

They probably have a no-overtime policy, figuring drivers would take their time with deliveries in order to make $$$. Instead they give the drivers too many packages and write them up for not making all of their deliveries.

Which company is it?

 

[T9D]

Hot girl to play sad song until you receive your package.

I'd rather the hot girl receives my package

 

[John Connor]

this thread sucks.


BUt I love all of you very much.

:wub:

 

[KLin]

#firstworldproblems

 

[Meghan54]

I'm almost willing to bet it's a contract courier/delivery person working for FedEx. If that's the case, FedEx pays the driver/delivery person per package delivered and the driver has the ability to just stop delivering when he/she has "done enough" for the day, leaving the balance of undelivered packages on his/her vehicle to be delivered the following delivery day.

That's what we got told by FedEx about an overnight delivery of a laptop when said laptop was not delivered for 3 days, with those 3 days spent in the driver's truck. We did live quite rurally and it was a bit out of the way to get to us, but that really was irrelevant to the situation. The fact remains, FedEx uses contract drivers in some locations in the U.S., esp. rural localities, and your package's delivery time is completely up to the driver and his/her "need" to get it to you.

The company drivers are treated in a wholly different manner and held to completely different standards.

 

[hclarkjr]

I pay for 2 day shipping (never mind the fact I placed the order on motorola's site on Monday), it gets picked up Wednesday and I'm supposed to receive it by 8pm Friday (Today).
You can guess I didn't receive it.

I call at about 8pm, sit on waiting queue for over 20 minutes, and by the time they pull it up, they see it's been scanned again (latest scan was this morning, "on truck for delivery."), saying it's back at the local facility.

The CSR tells me, "looks like the driver didn't have time today."
Uh... k?

Fuck off with that nonsense. You deliver until 8PM, weather today was melting snow and light rain. Your wonderful logistics means you can turn a 2-day shipment into who knows how long now? I have to wait to hear back from the locals tomorrow morning to see about Saturday delivery. I am demanding that - I would do the same even if it was only a box of toothpicks that I won't need for another year. Honor the service paid for, or fuck off and give the shipper a refund so they can refund me.

I know I need to work on patience at times, but seriously - this is amateur work. I never once had UPS run out of delivery time and hold onto my package.
Sure, if the truck got into an accident, or something else - annotate that.

If a driver senses there is not enough time for whatever reason, aren't there logistics to do here to ensure the work gets done?


Dammit... the longer this phone sits naked, the more I am sure I am going to drop it and create a beautiful spiderweb pattern all over the glass.

i have better bitch and moan, i was supposed to get my playstation 4 saturday via priority mail. wrong!!!! asshole postal service left my package set for 2 days in Tennessee. last scan shows it has left tennessee and is enroute to who knows where!!! uggghhhh

end rant\

 

[Meghan54]

i have better bitch and moan, i was supposed to get my playstation 4 saturday via priority mail. wrong!!!! asshole postal service left my package set for 2 days in Tennessee. last scan shows it has left tennessee and is enroute to who knows where!!! uggghhhh

end rant\

Feel your pain there. I've got a cpu that was shipped from Champaign, IL on 12/18 and was supposed to be here 12/21. It was scanned four times in Champaign, IL, left and not a darned scan since. At least it left IL the day it was given to the PO, but nothing since. And the PO wonders why people hate USPS tracking.

 

[hclarkjr]

just for shits and giggles i filed complaint on the postal website. see what happens with that :biggrin: