what is good customer service?

[rival]

Getting a happy ending for free

 

[MagnusTheBrewer]

I guess I and most other people (in my experience) have higher expectations.

Someone representing a company's product or service should offer knowledge, alternatives, direction and, assurance that the product and/or service will meet the customers' needs. If they do all that with a smile it "is rare and a delight to get."

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Have you ever worked in customer service? If so, where and for how long?

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Thirty some years and counting.
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Doing what?

Sears, Microsoft and, Chef and I have enjoyed providing excellent customer service in all the different environments.

I do agree call centers suck but, I do not agree that customers should just expect a lower level of service because the company they do business with fobs off their customer service on a call center.

 

[Reckoner]

Originally posted by: MagnusTheBrewer
Someone representing a company's product or service should offer knowledge, alternatives, direction and, assurance that the product and/or service will meet the customers' needs. If they do all that with a smile it "is rare and a delight to get."

Hey, it's nice to be optimistic and all, but let's get real here. You really are expecting too much out of an $8-10 worker. Do you really expect them to care about all the above stuff? Maybe if they really love their job. Money breeds incentive.

 

[DainBramaged]

Originally posted by: RossMAN
Knowledgeable, honest, friendly, fast and keeps their promises.

 

[MagnusTheBrewer]

Originally posted by: PaulNEPats

Originally posted by: MagnusTheBrewer
Someone representing a company's product or service should offer knowledge, alternatives, direction and, assurance that the product and/or service will meet the customers' needs. If they do all that with a smile it "is rare and a delight to get."

Hey, it's nice to be optimistic and all, but let's get real here. You really are expecting too much out of an $8-10 worker. Do you really expect them to care about all the above stuff? Maybe if they really love their job. Money breeds incentive.

You're missing the point. I expect good customer service from the company.

If the company chooses to pay the people who represent them substandard wages then, I expect the company to suffer from offering poor customer service.

I do not expect the customer to lower their expectations.