Heh. The 3800 was End of Lifed quite some time ago (December? January?) in favor of I think it was the i8000. The fun thing was, for system exchanges for a 3800 (system had issues that required replacement of the notebook), we'd have to call Sales and actually order a system (i8000) for the customer, as if it were a new order, and then have the salesperson write it off.
It was amusing to call up, identify myself as an L2 in tech support, order a system, then give a code to get the entire $3k written off
