I was a public meeting where a bureaucrat insisted that his agency could not set up a program to gather data from the public via a website because web-based forms simply generated emails that had to be read by a real person who then had to retype everything into a database and that therefore it was cost prohibitive. When I humbly suggested that the form handler could automatically save the data to the database he said it was unpossible, web forms didn't work that way, they could only send emails. We were talking about creating a new database here, not some arcane legacy system. It was really a sad revelation to me. I had no idea that when I post something here, some poor shmuck at Anandtech has to retype every word so it shows up on the forum. No wonder grammarians are so ruthless.