what do you use for remote support ?

[silverspear]

something that can bypass the firewall and is web based. I know VNC is a solution but you have to open ports etc.

 

[narcotic]

you might want to move this thread to software ot tech. support forums?

 

[PokerGuy]

I'm curious about this myself..... I've used remote assistance and remote desktop, but it's a pain in the butt to have the clueless person .....errrr.. I mean, help recipient figure out how to forward ports in their router or enable ports in the windows firewall etc.

What's the easiest way to help out folks behind a router?

 

[mpitts]

I use the Remote Web Workplace built into Small Business Server 2003