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What do you get back when RMAing a SSD ?

Elixer

Elixer

Lifer
I am wondering, do most SSD OEMs try to replace the faulty chips/logic board, or do they just swap your unit for another one?

If the latter, then how can you tell how much it has been used before, since they wipe all that info before shipping it back to you...

I doubt they just throw the old NAND chips away...right?
 
It is really going to be vendor specific. NAND chips are expensive but not so expensive that a manufacturer is going to worry about tossing a board full in the trash. If it is an easy fix like a reflow then they may be willing to spend the cost to repair the board. But if it is something that involves a lot of man hours to remove chips, replace them , test the new drive and repackage it and ship it back out, at these price points it isn't likely.

As to how much a drive has been used. That information is stored in the controller. Individual chips don't keep count of writes or reads but only how many good sectors are available and how many spares remain. They do not actively report how many writes each sector has had or has left. The controller would have that information in the form of reads/writes as a whole to all the chips not individual ones. That information could be put into a controller but I haven't seen any that do that on the market , most controllers have a hardware layer that causes them to see the multiple chips as one large block of memory. To see the individual chips you reference memory locations.
 
Old Hippie said:
I've RMA'd 3 Intel drives and they sent refurbed units.
I don't recall if the drives were reset.
Click to expand...

A refurb replaceement should be as good or better than a new one because testing of a refurb is 100%, whereas new ones are normally sample tested by lots.

Three RMA's from Intel? That doesn't speak well for Intel SSD QC or reliability.
 
i just sent another ocz vertex 1 in for rma. i'll let yal know what i get back. the firmware was too far out of date and ocz said i had to send it in to get it flashed to the latest since they don't have the revisions on their site now.

i had 1 intel 120GB G2 that was doa. exchanged it at microcenter so it wasn't all that bad 🙂
 
A refurb replaceement should be as good or better than a new one because testing of a refurb is 100%, whereas new ones are normally sample tested by lots.
Click to expand...
Yep.

I have no problem with refurbs but one of the RMAs needed RMA'd right outta the box.

No biggie but I was cranky when they wouldn't refund me the advance RMA fee (25.00) for the drive that was faulty out of the box.
 
Lots just send you new units, its not very cost effective for them to spend time replacing/refurbishing electronics. The components depreciate so fast.

I have however seen them send "comparable price" items, which could be good or bad. I used to have a ATI pro card i got for cheap deal, and it went out, so ATI send my a ATi 9700 Pro card. It was like 1 year newer than the ordinal card i had, but Pro cards are always hiked in price so it compared to it. lol
 
nanaki, just an FYI for future reference. OCZ has a destructive flash for Indilinx drives available by special request. It will avoid almost all RMA's due to the fact that the drives rarely die. They just panic lock and are easily flashed back to life.
 
that wasn't an option for me. it was literally on the very first firmware. i seriously didn't even know i had this drive and just found it. they told me the only way was to send it in. i actually tried the destructive flash before contacting ocz and it wouldn't work. i was able to find all the way back to firmware 1.4, but that was as far as i could get 🙁
 
you are confusing the available d-flash with the "support request only" version. There is a difference and they work all the way back to the original Vertex(1275?.. I think?). There are 3 available and you only need a serial number or run the nand ID tool to give them the number to narrow down the correct flasher to be sent to you.
 
well wtf? they told me i HAD to send it in. jesus christ dude, if i have an issue with my v3 i'm coming to you FIRST.
 
LOL. as with just about anything these days it seems to depend on who you talk to and whether they've been there for more than a month. If you have another issue(1.6 should be pretty stable) you will now see the d-flash request posts all over the Indilinx forum.

Everyone's starting to figure out the time it saves to be able to avoid all the patches to bring older drives up to date and they are actually pretending to have corruption problems so OCZ will give them the special d-flash.

Not really sure why they just don't post it to avoid bricked drives from bad flashes(though most can still be revived with the special version anyways). Anywho.. now you know.

Another perk for having such an old Indilinx drive with 50nm nand is this.
http://www.ocztechnologyforum.com/forum/showthread.php?86437-Flashing-Vertex-to-Vertex-Turbo
 
I got my replacemtent SSD for my RMAed unit, it was shipped direct from TW via fedex.
The shipping was faster than newegg's.

It is up and running as we speak. 🙂
It is new, and it shows only 3 power ons on it. Everything else is all 0s.
 
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